Customer Service Manager

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🕒 April 10

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GoShare

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚗 Transport

🛍️ eCommerce

🤝 B2B

Transport • eCommerce • B2B

GoShare is a technology-driven platform that connects individuals and businesses with vetted delivery professionals for on-demand delivery and moving services. The company offers a wide range of transportation options, including box trucks, cargo vans, and pickups, facilitating last mile and middle mile delivery across the nation. Customers can easily book services via a mobile app, track their deliveries, and receive swift reliable service, making moving and delivery both fast and affordable.

📋 Description

• Provide leadership, direction, and ongoing management for the Customer Service team • Ensure that every customer and driver has a great experience with GoShare • Oversees the daily workflow of the department • Maintain a weekly schedule for the customer support team and PTO requests • Provide timely support for escalated concerns • Coaching and leading training for the Customer Service team • Work cross-functionally with the Driver Support team • Any additional duties assigned by the VP of Operations or CEO

🎯 Requirements

• 5+ years of work experience with 1+ years of direct people management experience in a customer-facing role • Highly self-driven and comfortable with ambiguity and change • Excellent verbal and written communication skills • Excellent problem-solving, analytical thinking capabilities, and exceptional attention to details • Ability to listen and provide constructive feedback • Self-motivated, able to work independently • Ability to handle and prioritize multiple tasks • 2 years Experience in last mile logistics or gig-economy marketplaces preferred