Technical Engagement Specialist

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GovWorx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private equity on 2025-07

Consulting • Healthcare • Logistics

GovWorx is a software company that delivers AI-powered solutions to support emergency communications centers and other first responder agencies. Their platform offers real-time call guidance and translation, automated quality assurance, pre-hire assessments, AI-driven simulations and training, live transcription, and analytics to improve performance, consistency, and retention for 9-1-1 telecommunicators, law enforcement, and EMS professionals. GovWorx integrates with CAD, radio, and phone systems to streamline QA/QI, coaching, and operational workflows for public safety organizations.

📋 Description

• Install, configure, and maintain integrations between customer telephony/audio, CAD systems, and GovWorx applications • Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure installations, connectivity, and data flow • Troubleshoot audio connections and network issues, including SIP and other streaming protocols • Assist with setup and configuration of hardware devices used for audio or data ingestion • Collaborate with GovWorx implementation and support teams to ensure smooth deployments and excellent customer experiences • Participate in an on-call rotation for after-hours, weekend, and holiday support as needed • Travel to customer sites up to 20% for system installations, testing, and troubleshooting

🎯 Requirements

• U.S. citizen or authorized to work in the United States • Must pass FBI CJIS fingerprint and criminal background checks at national and individual state levels • Minimum 2 years of experience in IT, telecommunications, or systems engineering • Familiarity with public safety and 9-1-1 center environments and terminology • Strong knowledge of audio streaming protocols and telephony integration, including VoIP, SIP, RTP, and PBX systems • Proficiency in Windows and/or Linux server environments, networking, and system configuration • Willingness to travel up to 20% • Willingness to participate in an after-hours on-call rotation • Excellent communication and customer service skills • Ability to work independently in high-pressure situations • Preferred: experience with logging recorders • Preferred: familiarity with CAD, radio, or 911 telephony systems • Preferred: prior experience with SaaS or cloud-based solutions

🏖️ Benefits

• Bonus • Additional compensation for on-call duties • Benefits • Flexible time off • Remote work arrangement • Potential travel compensation may apply for customer-site travel