Technical Implementation Specialist

Job not on LinkedIn

🕒 August 4

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GovWorx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private equity on 2025-07

Consulting • Healthcare • Logistics

GovWorx is a software company that delivers AI-powered solutions to support emergency communications centers and other first responder agencies. Their platform offers real-time call guidance and translation, automated quality assurance, pre-hire assessments, AI-driven simulations and training, live transcription, and analytics to improve performance, consistency, and retention for 9-1-1 telecommunicators, law enforcement, and EMS professionals. GovWorx integrates with CAD, radio, and phone systems to streamline QA/QI, coaching, and operational workflows for public safety organizations.

📋 Description

• Install, configure, and maintain integrations between customer telephony/audio, CAD systems, and GovWorx applications • Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure installations, proper connectivity, and data flow • Troubleshoot audio connections and network issues, including SIP and other streaming protocols • Assist with setup and configuration of hardware devices used for audio or data ingestion • Collaborate with GovWorx implementation and support teams to ensure smooth deployments and excellent customer experiences • Participate in an on-call rotation for after-hours, weekend, and holiday support as needed • Travel to customer sites, up to 20%, for system installations, testing, and troubleshooting

🎯 Requirements

• Remote (U.S. only) • U.S. citizen or authorized to work in the United States • Must pass FBI CJIS fingerprint and criminal background check at national and individual state levels • Minimum 2 years of experience in IT, telecommunications, or systems engineering • Familiarity with public safety and 9-1-1 center environments and terminology • Strong knowledge of audio streaming protocols and telephony integration (VoIP, SIP, RTP, PBX systems) • Proficient in Windows and/or Linux server environments, networking, and system configuration • Excellent communication and customer service skills; able to work independently in high-pressure situations • Willingness to travel up to 20% and participate in after-hours on-call rotation • Preferred: Experience with logging recorders • Preferred: Familiarity with CAD, radio, or 911 telephony systems • Preferred: Prior experience with SaaS or cloud-based solutions

🏖️ Benefits

• Bonus • Additional compensation for on-call duties • Benefits • Flexible time off • Remote work arrangement