Sales Operations Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $125k - $148k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

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👻 Ghost score 1%

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Support the GTM organization by managing advanced models, improving data structure, and strengthening operational processes • Report to the Sr Director of Field Operations • Manage target setting, quota creation, and reporting for the consumption-based product suite • Improve and maintain account-base models related to consumption growth across the GTM organization • Partner with Revenue Operations and Compensation to manage monthly compensation updates and improve existing processes • Conduct deep-dive analyses of customer product engagement to inform product investment, GTM segmentation, and territory planning • Use Google BigQuery and SQL to extract large datasets for reporting • Influence data orchestration between BigQuery, Google Sheets, and compensation tools • Manage exceptions directly with Sales • Independently execute ad-hoc reporting requests and deliver actionable insights

🎯 Requirements

• 4+ years of experience in strategy and operations, consulting, business analytics, or compensation • Experience working with large datasets and ambiguous problems • Strong problem-solving skills and ability to translate business challenges into structured models and insights • Excellent communication skills with executive audiences • Ability to work independently with minimal guidance • Expert-level Excel or Google Sheets modeling skills, including advanced formulas, pivot tables, and data visualization • Proficiency in SQL and data orchestration between BigQuery and GTM tools • Experience with Salesforce reporting, dashboards, validation rules, and flows • Experience with compensation tools such as Xactly, Apttus, or CaptivateIQ • Previous experience in open source is a bonus • Experience with Tableau or Looker is a bonus; Grafana visualization is a plus

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work • Career growth pathways • In-person onboarding • 30 days of annual leave per annum • 3 annual leave days reserved for Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work and try new things • Global collaborative culture • High-trust, low-ego work culture