Staff Product Designer, Incident Response Management

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $162k - $202k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products • Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools, including agentic tooling such as Figma Make, Cursor, and Claude Code where it adds value to your practice • Work with researchers, cross-functional collaborators, and lead customers such as the members of our Customer Advisory Board (CAB) and Design Partnership Program (DPP) to plan and execute formative and evaluative research initiatives • Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs

🎯 Requirements

• Experience designing for developers, SREs, and other highly technical users • A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich dev tooling and/or enterprise SaaS products • Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations • Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment where industry standards are constantly evolving • Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind • Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy • A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires

🏖️ Benefits

• Equity • Bonus (if applicable) • 30 days annual leave • Grafana Shutdown Days to allow the team to disconnect