Technical Product Support Specialist – Pumps and Plumbing

🕒 6 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $24 - $37 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Grainger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Grainger is a leading broad line distributor that operates primarily in North America, Japan, and the United Kingdom. With a mission to "Keep the World Working", Grainger serves over 4. 5 million customers by offering around 2 million maintenance, repair, and operating (MRO) products and services, as well as access to millions of additional products through its online platforms. The company is recognized for its commitment to excellent service and innovative technology that enhances customer relationships and operational efficiency.

📋 Description

• Assist customers by telephone in a fast-paced call center environment • Select the right product for customer needs • Provide post-sales support • Answer product application and troubleshooting questions for Grainger products • Communicate with external customers, including end-users, maintenance technicians, and contractors • Communicate with internal customers, including parts and sourcing specialists, sales, and store team members • Provide technical product support by telephone while using multiple computer programs and applications • Identify solutions, document customer conversations, navigate websites, conduct web searches, and search the Grainger online catalog • Follow established processes and published schedules during periods of greatest customer need • Build and maintain technical expertise through industry experience, formal vendor training, and on-the-job learning • Capture and forward product feedback to product teams based on customer and field team interactions • Report to the Manager, TPS Customer Experience

🎯 Requirements

• 5+ years of relevant job experience or hands-on field experience installing, maintaining, troubleshooting, and repairing pumps and plumbing products and systems • Experience in installation, maintenance, troubleshooting, and repair of pumps and plumbing products and systems • Knowledge of centrifugal pumps and positive displacement pumps • Knowledge of wastewater removal, chemical and food processing, heating, ventilation, and air conditioning pumping systems • Knowledge of installing, repairing, and maintaining pipes, valves, fittings, drainage systems, and fixtures in commercial and residential structures • Proficiency in computer use • Ability to navigate different applications simultaneously using multiple screens/dual monitors

🏖️ Benefits

• Medical, dental, vision, and life insurance plans starting on day one • 6 free sessions each year with a licensed therapist • 18 paid time off (PTO) days annually for full-time employees • 6 company holidays per year • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required • Employee discounts • Tuition reimbursement • Student loan refinancing • Free access to financial counseling, education, and tools • Maternity support programs • Nursing benefits • Up to 14 weeks paid leave for birth parents • Up to 4 weeks paid leave for non-birth parents