Call Center AR Representative

Job not on LinkedIn

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Lithia

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

👥 B2C

🛒 Retail

Automotive • B2C • Retail

Lithia is an automotive sales and service dealership located at 2373 32ND AVE S, Grand Forks, North Dakota, United States. It specializes in selling vehicles from the Chrysler, Dodge, Jeep, and RAM brands, as well as providing related service offerings.

📋 Description

• Manage and prioritize a high-volume AR portfolio across a large customer base • Communicate with customers through 100+ emails per day and a minimum of 50 outbound calls daily • Drive timely payment collection while maintaining a strong customer experience • Handle inbound AR-related calls and billing inquiries with professionalism and urgency • Analyze customer communications and proactively address key issues to reduce repeat contact and back-and-forth • Research and resolve service and parts billing discrepancies • Interpret and communicate third-party data exchanges clearly and effectively to customers • Maintain accurate records, reporting, and system updates (including Excel-based tracking) • Partner with internal teams and utilize tools such as SharePoint to manage documentation and workflows • Respond to both internal and external inquiries within established service-level timelines

🎯 Requirements

• Experience in a high-volume communication environment (verbal & written) • Prior remote work experience required • Ability to quickly identify key information and drive efficient resolution • Working knowledge of Excel and SharePoint • Strong attention to detail, time management, and prioritization • Customer service, collections, or AR experience strongly preferred

🏖️ Benefits

• Competitive pay • Medical, Dental and Vision Plans • Paid Holidays & PTO • Short and Long-Term Disability • Paid Life Insurance • 401(k) Retirement Plan • Employee Stock Purchase Plan • Lithia Learning Center • Vehicle Purchase Discounts • Wellness Programs