Consultant

🕒 April 25

🇺🇸 United States – Remote

💵 $64k - $86k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Execute comprehensive multichannel strategy projects for public sector clients, including complete management of project scope, timeline and requirements. • Perform discovery and planning functions, including stakeholder and audience interviews, content audits and assessments, and overall current state analysis. • Use data and empathy to discover insights, then translate those insights into actionable plans, including personas, customer journeys, messaging frameworks and more. • Offer expertise and recommendations to clients, and closely collaborate with internal team members and contractors. • Act as a primary client feedback conduit to GXG leadership and maintain proactive approaches to executing client initiatives, anticipating customer needs and keenly guiding decisions based on data and best practices. • Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops and client outreach, as well as attend and participate in industry conferences and workshops throughout the U.S. as needed.

🎯 Requirements

• 5+ years of consulting, digital strategy, user experience or customer experience preferably in a digital/social media company serving government or at a government agency. • Proficient in core CX skills, ie. human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. ideally supporting a government client. • Be proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing. • Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity. • Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data. • Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts. • Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions. • Skillfully enlist internal stakeholders to help navigate client relationships. • Ability to be flexible in a changing work environment and to work well under pressure. • Experience and/or enthusiasm for working with government.

🏖️ Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.