Manager, Product Management – Content Management Systems

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $128k - $178k / year

⏰ Full Time

🟠 Senior

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Own the product strategy, roadmap, and business outcomes for CMS products serving government and destination marketing markets • Define and drive AI-forward content management experiences for creating, organizing, governing, optimizing, personalizing, and publishing content • Develop deep understanding of government and destination customers, workflows, governance requirements, audience needs, and organizational constraints • Engage customers and prospects through discovery, advisory sessions, roadmap validation, usability research, and strategic account engagement • Prototype concepts, workflows, and experiences to test ideas, validate assumptions, and accelerate learning • Use product development and AI-assisted tools to explore solutions and partner with engineering and design on production-ready products • Balance current-product improvements, platform modernization, customer commitments, technical sustainability, and innovation • Partner with engineering, architecture, UX, data, and AI teams to deliver scalable, intuitive, reliable experiences • Establish platform strategy supporting government agencies and destination marketing organizations • Lead product discovery and prioritization using customer evidence, product data, market analysis, commercial opportunity, technical considerations, and company strategy • Own outcomes including adoption, engagement, satisfaction, retention, expansion, revenue growth, operational efficiency, and platform health • Identify packaging, pricing, bundling, upgrade, and cross-sell opportunities • Conduct market and competitive analysis across government technology, destination marketing technology, digital experience platforms, CMS solutions, and AI-enabled content tools • Partner with product marketing and go-to-market teams on positioning, launches, sales enablement, customer communications, and market readiness • Communicate strategy, roadmap decisions, tradeoffs, risks, and results to executive, customer, and cross-functional audiences • Drive alignment across Product, Engineering, Design, Sales, Marketing, Customer Success, Services, Finance, Legal, Security, and executive leadership • Lead, coach, and develop product managers and product owners • Establish ownership, expectations, goals, and decision-making frameworks • Conduct one-on-ones, provide performance feedback, and support direct reports’ professional development • Build a product culture grounded in customer discovery, prototyping, evidence-based decisions, accountability, experimentation, and measurable outcomes • Coach the team on responsible AI use in product discovery, prototyping, analysis, planning, documentation, and delivery • Own CMS portfolio vision, strategy, roadmap, investment plans, prototypes, requirements, business cases, success metrics, pricing and go-to-market recommendations, executive updates, and team development plans

🎯 Requirements

• Significant B2B SaaS or enterprise product management experience, ideally with CMS, digital experience, or website platforms • Strong customer orientation and a record of using direct customer engagement to shape product strategy • Hands-on experience prototyping products and features, including AI-assisted tools • Experience owning established products while building new products or leading modernization • Working knowledge of content workflows, governance, integrations, personalization, accessibility, and multichannel delivery • Experience delivering practical AI-enabled capabilities with attention to security, privacy, and responsible use • Strong technical fluency and ability to partner with engineering, design, and go-to-market teams • Excellent communication skills and judgment amid ambiguity and competing priorities • 8+ years of experience in product management, including people leadership • Demonstrated success owning product strategy and business outcomes for complex software products or portfolios in B2B SaaS or enterprise technology • Experience managing, coaching, and developing product managers or product owners • Significant customer-facing experience, including discovery, validation, advisory sessions, strategic account engagement, or market research • Demonstrated experience prototyping new concepts and bringing new products or major capabilities from discovery through launch and adoption • Experience working closely with go-to-market teams on positioning, commercialization, customer readiness, and sales enablement • Experience with CMS, digital experience platform, website, content workflow, or web-publishing products preferred • Experience serving government agencies, public-sector organizations, destination marketing organizations, or highly regulated or mission-driven customers preferred • Familiarity with accessibility, security, privacy, records management, governance, and public trust requirements preferred • Experience with generative AI, intelligent content workflows, semantic search, personalization, content optimization, or AI-assisted authoring preferred • Experience leading platform modernization, product consolidation, replatforming, or customer migration initiatives preferred • Experience with product-led growth, packaging, pricing, monetization, retention, and expansion strategies preferred • Experience working in a matrixed organization preferred • Responsible for preserving confidentiality, integrity, and availability of Granicus information assets • Responsible for ensuring employee and customer data privacy and completing required privacy training

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days • Work From Home Reimbursement • Multiple Health Plan Options, including a 100% employer-paid plan • Employer HSA Contributions • Fitness Reimbursement Program • On-Demand Mental Health Support, including Headspace and other wellness tools • Paid Parental Leave for birthing and non-birthing parents • Traditional & Roth 401(k) with a generous company match • Life & AD&D Insurance with 100% employer-paid coverage • Online Learning Platforms • Competitive Salary & Bonuses • Employee Resource Groups • Coffee with Mark sessions • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more