Senior Consultant – Stakeholder Experience

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $95k - $120k / year

⏰ Full Time

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Support external stakeholder outreach and engagement events • Coordinate domestic and international protocol-sensitive events, media appearances, and partner meetings • Manage venue logistics, RSVPs, attendee communications, travel planning, itineraries, event materials, and on-site event support • Provide logistical, administrative, and correspondence support • Support live and virtual stakeholder and industry engagement events • Manage guest check-in and reception • Coordinate audiovisual setup, operation, and support • Maintain agenda discipline through timekeeping • Troubleshoot and resolve issues in real time • Coordinate with facility and IT support staff • Lead discovery and planning through stakeholder interviews, event content audits, assessments, and current-state analyses • Translate insights into event management frameworks and actionable plans • Advise clients and shape strategies to help achieve their goals • Serve as a primary client feedback conduit to GXG leadership • Execute client initiatives proactively and guide decisions using data and best practices • Represent the Granicus Experience Group at industry conferences and workshops in the U.S. and internationally • Maintain expertise in Granicus products and upcoming platform enhancements • Propose product enhancements based on client needs • Preserve the confidentiality, integrity, and availability of Granicus information assets • Ensure employee and customer data privacy and complete required privacy training

🎯 Requirements

• 5-10 years of events management, consulting, digital strategy, user experience, or customer experience, preferably serving government or at a government agency • Proficiency in core Digital Communications, Events Management, and CX skills • External stakeholder engagement experience required • Proficiency in digital-communications tools; Granicus products preferred • Experience with email marketing, online collaboration, CRM, event management systems, online forms, and social networks • Solid written, verbal, presentation, and workshop facilitation skills in a client-facing capacity • Experience digesting data and deriving actionable insights • Ability to use digital tools, technologies, and trends for client success • Strategic thinking, independence, autonomy, and sound judgment • Ability to work flexibly in a changing environment and under pressure • Ability to manage simultaneous projects in a fast-paced environment • Experience and/or enthusiasm for working with government • Experience supporting live and virtual stakeholder and industry engagement events • Ability to provide event-day support, including check-in, audiovisual coordination, timekeeping, troubleshooting, and coordination with facility and IT staff • Ability to lead stakeholder interviews, event content audits, assessments, and communications/logistics analyses • Ability to act as a trusted client advisor and feedback conduit • Ability to represent GXG at U.S. and international conferences and workshops as needed • Ability to become an expert on Granicus products and future product developments • Commitment to Granicus information security and data privacy requirements • No degree requirement stated; Granicus notes it does not have degree requirements for most roles

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days • Work From Home Reimbursement • Multiple Health Plan Options, including a 100% employer-paid plan • Employer HSA Contributions when enrolled in a High-Deductible Health Plan • Fitness Reimbursement Program • On-Demand Mental Health Support, including Headspace and other wellness tools • Paid Parental Leave for birthing and non-birthing parents • Traditional & Roth 401(k) with a generous company match • Life & AD&D Insurance with 100% employer-paid coverage • Online Learning Platforms • Competitive Salary & Bonuses • Remote work at a remote-first company