Patient Outreach Specialist

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Grapefruit Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

☁️ SaaS

🎯 Recruiter

📚 Education

🔥 Funding within the last year

💰 Seed Round - Grapefruit Health on 2025-08

SaaS • Recruitment • Education

Grapefruit Health is a tech-enabled platform that mobilizes local clinical students into a scalable, supervised workforce to help healthcare organizations close patient care gaps. The company recruits and trains clinical students for specific low-acuity tasks, matches students to patients based on background and language, and manages patient outreach, screenings, follow-ups, and secure documentation through a HITRUST/SOC2 Type 2 compliant system. Grapefruit Health operates with success-based pricing to reduce costs, fills positions for clients, and enables clinicians to focus on higher-acuity care.

📋 Description

• Reach out to patients through lively phone calls, vibrant emails, and engaging text messages to share all the amazing services and resources available to them. • Become a scheduling maestro! Craft seamless appointment and follow-up plans to ensure every patient gets the care they deserve, making their journey smooth and stress-free. • Transform feedback collection into an exciting adventure! Use creative surveys and fun follow-up chats to uncover patient experiences and insights that will help us elevate our services to new heights. • Team up with healthcare providers like a dynamic duo! Share insights and brainstorm solutions to meet patient needs, creating a unified front that truly cares for our community. • Maintain sharp and accurate records of outreach efforts and patient interactions in our database, ensuring that every detail is noted with precision and flair! • Dive into the creative process! Help design eye-catching outreach materials and develop innovative strategies that truly resonate with patients and inspire engagement. • Lead the charge in training and supporting Patient Champions! Review their calls and documentation with enthusiasm and offer valuable feedback to help them shine and make a real difference. • Stay ahead of the game! Immerse yourself in the latest company services, policies, and healthcare trends, becoming a go-to resource for accurate and exciting patient information. • Embrace your role as a confidentiality superhero! Adhere to HIPAA standards with diligence, ensuring patient information is protected while fostering trust and security. • Bring joy to the workplace! Celebrate every success, big or small, and cultivate a positive atmosphere that keeps everyone motivated and excited about the impactful work we do.

🎯 Requirements

• Certification as a medical assistant, community health worker, patient navigator, pharmacy tech, or other clinical field is required. • Previous experience in patient outreach, customer service, or a related field preferred. • Experience training others. • Strong communication skills, both verbal and written. • Empathetic and compassionate attitude toward patients and their families. • Ability to work independently and manage time effectively. • Must be able to work a minimum of 20 hours a week. • Proficient in using computers and various software applications (e.g., web-based applications, GoogleWorkplace). • Preferred experience with public speaking.

🏖️ Benefits

• Flexible work hours to fit your schedule. • Exposure to an early-stage company with the chance to grow into a permanent role. • Opportunity to make a positive impact on patient lives. • Collaborative and supportive team environment. • Remote work setup.