Bilingual French Customer Service Representative

🕒 July 10

☕ Washington – Remote

☕ Washington – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Great American Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

🤝 B2B

Insurance • B2B

Great American Insurance Group is a U. S. -based specialty insurance company that provides a wide range of commercial insurance products and services to businesses and niche industries. With more than 150 years of history and headquarters in Cincinnati, Ohio, Great American offers tailored coverages including property & inland marine, equine mortality, transportation, professional liability, trade credit, cyber risk, and employer health solutions through numerous specialty divisions and international branches. It is a group of insurance companies that are subsidiaries of American Financial Group and emphasizes financial strength, claims expertise, and industry-focused underwriting for primarily business customers.

📋 Description

• Processes incoming insurance documents, accurately entering customer information into internal systems • Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues • Reviews and replies to correspondence received through email customer service channels • Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff • Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies • Coordinates problem resolution with necessary internal and external teams • Documents and updates customer records based on interactions • Works within guidance to arrange and prioritize activities to meet business objectives • Participates in team initiatives and shares feedback to improve processes and customer experience • Performs other duties as assigned

🎯 Requirements

• High School Diploma or equivalent experience • Must speak, read, and write English and French fluently • Generally, a minimum of 3 years of Customer Service or Contact Center experience • Excellent written & verbal communication skills • Proficient keyboard skills with a typing speed of 7,000 kph (alpha numeric)

🏖️ Benefits

• medical, dental, and vision coverage • wellness plans • parental leave • adoption assistance • tuition reimbursement • Paid Time Off • paid holidays • 401(k) plan with company match • employee stock purchase plan • commuter benefits