Account Manager, SMB

🕒 2 days ago

🏄 California – Remote

🏄 California – Remote

💵 $70.4k - $88k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Grubhub

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

🛍️ eCommerce

👥 B2C

💰 Post-IPO Equity - Grubhub on 2022-07

Marketplace • eCommerce • B2C

Grubhub is an online food-ordering and delivery marketplace that connects hungry diners with a large network of restaurants and delivery drivers across the U. S. Part of Wonder, the company operates consumer-facing platforms and subscription services (Grubhub+) that streamline ordering, delivery, and restaurant partnerships, while using technology and logistics to support merchants, drivers, and customers.

📋 Description

• Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion • Cultivating restaurant relationships and driving growth • Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions • Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients • Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners • Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement • Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations • Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks • Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices • Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role

🎯 Requirements

• Bachelor’s Degree or equivalent years of experience and High School degree/GED required • 2-4 years of Sales or Account Manager experience • Experience working with (or selling to) restaurant owners is a major plus • Restaurant experience is also a plus • Strong computer skills (MS Office, Google products) with the ability to quickly learn new software • Experience with Salesforce.com or similar CRM is a plus • Native-level fluency in English is required • Candidates fluent in Mandarin or Spanish are strongly preferred • Ability and desire to do whatever it takes to find solutions for restaurants • Strong verbal and written communication skills • Confident making outbound dials on the phone • Proven track record of success in meeting and exceeding goals • Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas • Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment

🏖️ Benefits

• competitive salary package including equity and 401K • multiple medical, dental, and vision plans to meet all of our employees' needs • many benefits and perks that are not listed