Technical Account Manager

🔥 1 hour ago

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GreenSlate

WebsiteLinkedInAll Job Openings

201 - 500 employees

Leveraging two decades of experience in the entertainment industry, GreenSlate advances the business of content production by seamlessly integrating people, process, and technology to meet the essential business needs of content producers.

📋 Description

• Serve as the primary point of contact and technical resource for your assigned VIP clients • Support clients through onboarding, training, setup, QA, and day-to-day needs • Work across HubSpot, dedicated Slack channels, and direct client meetings to resolve issues • Document setups and coordinate with Product and Engineering on feature requests • Partner with Account Managers to ensure every client is set up for success from prep through wrap • Provide one-on-one onboarding training for new clients on all software features • Assist with UAT testing of new software releases as needed • Lead weekly payroll and crew member webinars • Utilize HubSpot help-desk software to log tickets and resolutions.

🎯 Requirements

• Bachelor’s degree or higher; or equivalent combination of education and experience • Customer service experience • Passion for technology, the environment, and going green • Ability to deal with high volumes and work under pressure • A desire to find the solution, not just finish the task • Enthusiastic attitude about providing superior customer service • Excitement to learn the ins and outs of GreenSlate software platforms • Knowledge of production accounting basics is a plus • Excellent listening and communication skills • Focused and detail-oriented • 2–3 years of related experience preferred • Advanced knowledge of digital payroll management solutions • Previous payroll experience • Proficient knowledge of union/non-union payroll and grossing • Advanced knowledge of the complete flow of payroll from beginning to end.

🏖️ Benefits

• Competitive salary packages tailored to your experience with opportunities for regular reviews and raises • Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform • Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive • Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change • A Thriving, Collaborative Culture: Join a team that values open communication and creativity.