Technical Account Manager

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TeamViewer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 Series unknown on 2009-02

SaaS • B2B • Enterprise

TeamViewer is a software company that provides secure, cloud-based remote access, remote support, and digital employee experience (DEX) tools for IT teams and enterprises. Its platform combines remote control, endpoint monitoring and management, automated remediation, and augmented reality workflows for frontline operations — with integrations into systems like Microsoft Intune, ServiceNow, and Salesforce. TeamViewer targets businesses of all sizes with specialized enterprise offerings (Tensor, DEX, Frontline), emphasizing security, compliance, and scalable device management.

📋 Description

• Lead Technical Strategy and Solution Architecture • Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing • Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD • Identify areas of further system integration (API etc.) and assist with configuration • Drive Adoption and Technical Enablement • Build, document and execute tailored technical onboarding and adoption plans • Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use • Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence • Proactively Optimize Performance & Troubleshoot • Monitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities • Provide Validation and Health Check reports for existing customer environments • Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams • Deliver technical value and report on measurable outcomes • Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.) • Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategy. • Support Expansion and Growth Opportunities • Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis. • Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience). • 5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments. • Experience with ServiceNow, ServiceNow integrations and API integrations • Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus. • Experience with large-scale environments (10,000+ endpoints) is highly desirable.

🏖️ Benefits

• Competitive compensation including stock-based options • Flexible PTO and paid holidays • 401(k) with employer matching • Comprehensive Health insurance package including 100% employer-paid medical coverage • Up to 12 weeks of Parental Leave • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid • Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings • Open door policy