Medical Assistant, Bilingual – Arabic

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Guide Healthcare

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚕️ Healthcare Insurance

🏥 Healthcare

🎯 Recruiter

Healthcare Insurance • Healthcare • Recruitment

Guide Healthcare is leading a movement where creativity delivers positive change in the healthcare sector. The company specializes in allied health service provision and healthcare recruitment, focusing on the support and treatment of older adults. With a commitment to adding value to their clients, partners, and teams, Guide Healthcare aims to do things differently in the industry.

📋 Description

• Build trusting, ongoing relationships with patients, families, caregivers, and healthcare providers • Engage high-risk and targeted patient populations through calls, texts, video visits, portals, emails, and AI agents • Identify medical, behavioral, social, emotional, and financial needs • Help patients understand and follow care plans, health goals, and preventive care needs • Conduct nonclinical assessments, surveys, and interventions • Recognize and escalate patient-condition changes, adherence risks, and clinical concerns • Prioritize interventions using clinical insight and support population-health strategies • Coordinate referrals, transportation, appointments, specialty care, and community resources • Escalate medical issues to RN Care Managers, Social Workers, provider offices, or Guidehealth leadership • Support eCQM, HEDIS, and commercial payer quality measures • Support risk adjustment and accurate documentation of patient conditions • Close care gaps and reduce avoidable emergency visits, hospitalizations, and readmissions • Document interactions, assessments, and interventions in EHR and Guidehealth systems • Manage referrals, track tasks, complete reconciliations, and maintain records • Support the design and implementation of AI-assisted outreach

🎯 Requirements

• Fully bilingual in Arabic and English, including full medical terminology • 2–3 years of related experience in patient navigation, medical assistance, health promotion, care coordination, or similar roles • Valid Medical Assistant Certification • Equivalent experience may include several years in similar roles without formal certification • Experience working directly with patients in clinical or non-clinical settings, preferably with complex medical or social needs • Demonstrated experience with EHR documentation and remote-work effectiveness • Familiarity with Epic, Athena, Cerner, analytics tools, and Microsoft Office • Ability to follow Guidehealth policies and procedures • Ability to provide own internet connection with minimum 100 Mbps download and 10 Mbps upload • Ability to work during stated working hours and participate in virtual meetings with camera on

🏖️ Benefits

• $1.50 per hour language differential • Fully remote work arrangement • Necessary work equipment provided at no charge • Medical insurance • Dental insurance • Vision insurance • 401(k) plan with a 3% employer match to the employee’s 6% contribution • Life insurance • Disability insurance • Voluntary Life options • Employee Assistance Program (EAP) • Paid time off • Paid parental leave • Learning and development resources • Bi-weekly payroll