
201 - 500 employees
Founded 2017
🏥 Healthcare
☁️ SaaS
🤖 Artificial Intelligence
Healthcare • SaaS • Artificial Intelligence
Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.
🕒 August 5
🏈 Alabama, California, +1 more states – Remote
💵 $30 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
👻 Ghost score 17%
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201 - 500 employees
Founded 2017
🏥 Healthcare
☁️ SaaS
🤖 Artificial Intelligence
Healthcare • SaaS • Artificial Intelligence
Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.
• Receive inbound calls from patients and place outbound calls to patients • Provide clinical assessment based on established protocols and triage patients by phone or through the patient portal • Respond to patient messages in the patient portal, create orders, and route them to appropriate parties • Provide administrative support for patients’ and providers’ FMLA, ADA, and LTD/STD needs • Support training and onboarding of team members, including participating in shadowing shifts as a learner and trainer • Reinforce best practices to ensure consistent, high-quality patient care • Communicate with health care providers through approved methods as needed • Perform other duties necessary to drive company values, fulfill the mission, and follow company policies • Maintain regular, reliable attendance during scheduled hours • Work Saturday-Sunday, 8:00 AM-8:00 PM CST • Provide remote clinical support across primary care and specialty settings via telephone and digital communication platforms
• Registered Nurse with Unencumbered e-NCL Licensure • RN Licensure in California and Minnesota is required • Current demonstration of clinical proficiency • Excellent written and oral communication skills • Excellent critical thinking and problem-solving skills • Ability to work within approved procedure and clinical guidelines • Electronic Medical Record experience, i.e. EPIC, Cerner, Greenway • Ability to use Windows-based computer software including ADOBE, MS Word, MS Excel, Fax and others • Minimum of 5 years’ experience working in a variety of direct patient care settings including Emergency Department, Labor and Delivery, Critical Care • Minimum of 3 years’ experience in Adult Nursing • Oncology experience strongly preferred • Ability to work remotely at home in a private HIPAA-compliant workspace • Ability to house company equipment needed to perform the job • Broadband internet access • Internet download speed of at least 24 Mbps and upload speed of at least 4 Mbps • Immigration or work visa sponsorship will not be provided • Ability to hear in normal range and wear a headset/earpiece • Good visual acuity to read computer screens, scripts, and forms • Ability to sit for up to 100% of the time when taking calls • Ability to complete a background check, drug screening, and identity verification process prior to employment
• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match
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