Service Advocate III – FEP Contact

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $18 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GuideWell Source

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

GuideWell Source is a company within the GuideWell Family that focuses on accelerating innovative health solutions to market, transforming and reshaping the health industry. It specializes in healthcare delivery, providing new models and superior outcomes for patients. The company emphasizes consumerism in healthcare, engaging clients in meaningful ways. GuideWell Source offers healthcare insurance, protecting employers and consumers with coverage plans and services. The company also provides administrative and claims processing services for state and federal Medicare and Medicaid programs, establishing itself as a trusted business partner in the healthcare sector with a focus on operational excellence.

📋 Description

• Provide customer service and education to plan members and providers • Answer complex questions regarding insurance claims and policies • Resolve issues and ensure customers understand products, services and processes • Research inquiries and interpret policy provisions to determine effective responses • Use computerized systems for tracking, information gathering and troubleshooting • Identify and implement process improvement opportunities • Perform semi-routine duties under established systems and procedures

🎯 Requirements

• 0-1 years of relevant experience in a customer support role • High school diploma or GED • Ability to provide customer service and education to plan members and providers regarding insurance claims and policies • Ability to resolve customer issues and interpret policy provisions • Ability to use computerized systems for tracking, information gathering and troubleshooting • Ability to identify and implement process improvement opportunities • Ability to work Monday through Friday, 8:30 am to 5:00 pm EST during training • Ability to work an 8-hour shift between 8:00 am and 6:00 pm EST after training

🏖️ Benefits

• Medical, dental, vision, life and global travel health insurance • Short- and long-term disability programs • Leave programs to support personal circumstances • Retirement Savings Plan including employer match • Paid time off • Volunteer time off • 10 holidays and 2 well-being days • Additional voluntary benefits • Comprehensive wellness program • Opportunities for incentive or commission compensation • Annual reviews with pay for performance considerations for base pay increases