AI Engineer II

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guidewire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🛡️ Insurance

💰 $750k Series C on 2008-03

Software • Insurance • Cloud Computing

Guidewire Software is a leading provider of software solutions for the property and casualty (P&C) insurance industry. The company offers a comprehensive platform that includes core applications such as PolicyCenter, ClaimCenter, and BillingCenter, as well as advanced analytics and a robust cloud platform. Guidewire focuses on delivering digital transformations, improving operational efficiencies, and enhancing customer service for insurers globally. Through collaborations and partnerships, Guidewire supports a wide range of insurance products and services, including usage-based and embedded insurance. With its commitment to innovation and customer success, Guidewire continues to empower insurers to meet the evolving demands of the industry.

📋 Description

• Build, evaluate, and harden Guidewire Concierge, an omnichannel AI agent for P&C insurance carriers • Own end-to-end slices of the agent, including prompt and context architecture, retrieval over policy and coverage data, tool and API calls into core claims systems, and human handoff • Build and run the evaluation loop, including golden sets, trajectory evaluation, LLM-as-judge, and error analysis on production call traces • Make evaluation systems gate product releases • Increase containment and resolution rates while preserving accuracy • Instrument the system to measure containment and accuracy changes • Work on the voice path, including turn-taking, interruption, latency budgets, and the LiveKit/SIP telephony layer • Attend carrier calls and listen to recordings to identify conversation failures and improvements • Help shape product direction, agent behavior, MVP scope, and claims workflows

🎯 Requirements

• Experience building and deploying AI applications used by real users • Shipped an LLM application that real users depend on • Fluency in LLMs, context engineering, RAG, and agentic workflows • Real ML and deep learning depth • Experience with disciplined evaluations, error analysis, and statistical measurement • Software engineering fundamentals • Ability to reason about cost, latency, reliability, and scalability tradeoffs • Experience designing data stores and distributed systems • Ability to write tests • Commitment to security and privacy • Advocacy for CI/CD process automation • Experience working with coding agents daily • Product sense and enough insurance context to shape agent behavior and workflows • Ability to keep learning and adapt to changing AI tooling • Nice to have: real-time or streaming voice systems, including ASR, TTS, telephony, SBC/SIPREC • Nice to have: insurance, claims, or another regulated domain experience • Nice to have: internal evaluation or observability tooling experience • Nice to have: machine learning principles or experience experimenting with, training, and deploying models in production • Nice to have: P&C Insurance or Guidewire products and services exposure • Nice to have: DSPy or GEPA applied to a production system

🏖️ Benefits

• Health, dental, and vision insurance • Paid time off • Company sponsored retirement plan • Some roles may be eligible for the annual company bonus plan • Some roles may be eligible for commissions • Some roles may be eligible for long term incentive awards • Individualized accommodations and support during the hiring process

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