Mortgage Product Account Manager

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

💸 Finance

🏠 Real Estate

Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Respond immediately to loan scenario requests from Loan Officers to help structure deals accurately and competitively. • Identify trending questions and feedback from sales, to then submit for program training and/or enhancement. • Analyze loan activity to identify opportunities for retail retention or conversion to in-house programs. • Provide direct, scenario-specific guidance on eligibility, pricing, and loan structure to accelerate decision-making. • Maintain an active pipeline of opportunities and monitor account activity to increase retail volume and market share. • Develop and deliver training (onsite and virtual) tailored to each market’s product mix and experience level. • Educate Loan Officers and branch staff on Conventional, Government, Jumbo, and Non-QM products. • Collaborate with marketing and branch leaders to organize product trainings, promotional sessions, and events that drive engagement. • Gather feedback from the field on competitive intel and trends, pricing challenges, and borrower needs; identify gaps and share actionable insights with Product Strategy. • Recommend product or guideline enhancements to drive incremental retail volume. • Develop and manage relationships with internal sales teams to grow origination volume. • Conduct regular outreach to maintain satisfaction and retention among retail branches and referral partners. • Communicate Guild’s value proposition clearly, reinforcing the advantages of keeping business in-house.

🎯 Requirements

• Bachelors Degree directly related to the position or equivalent, required. • Minimum ten years' experience in a similar role, mortgage origination, underwriting, or product management. • Strong analytical and problem-solving skills in loan structuring and credit analysis. • Deep understanding of Conventional, Government, Jumbo, and Non-QM products. • Proven presentation and training skills, both virtual and in-person. • Regular use of CRM tools, LOS systems, and pipeline reporting.

🏖️ Benefits

• medical • dental • vision • life insurance • AD&D • LTD • 401(k) with employer match