Servicing Trainer

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Design, develop, and deliver comprehensive training programs for Default Servicing functions, including foreclosure, bankruptcy, post-foreclosure activities, claims, conveyance, property preservation, and collateral management. • Facilitate instructor-led, virtual, and self-paced training for new hires and existing staff. • Create structured onboarding programs tailored to Default Servicing roles. • Serve as a subject matter expert in foreclosure, bankruptcy, and post-foreclosure operations. • Maintain knowledge of FHA, VA, FNMA, FHLMC, and private investor guidelines. • Translate complex regulatory and operational requirements into practical training materials. • Support implementation of new processes, system enhancements, and policy updates through targeted training. • Partner with operational leaders and business analysts to align training with workflow changes and system functionality. • Generate and present training performance reports, learning metrics, and progress updates. • Identify training gaps based on audit findings, error trends, and KPI performance. • Provide refresher training and coaching to address performance gaps and improve accuracy. • Track training effectiveness through metrics, feedback, and post-training assessments. • Develop and maintain policies, procedures, process guides, job aids, SOPs, and reference tools. • Ensure training materials are audit-ready and aligned with internal policies and external requirements. • Collaborate with Foreclosure, Bankruptcy, Loss Mitigation, Accounting, Vendor Management, Quality Control, and leadership teams. • Support organizational change management through communication, training, and reinforcement strategies.

🎯 Requirements

• Bachelor's Degree directly related to the position or equivalent experience; Business, Finance, Training & Development, or related field preferred. • Minimum 7+ years of mortgage servicing experience. • Strong experience in bankruptcy, foreclosure and post-foreclosure operations, and claims and conveyance processes. • Minimum three years of supervisory or leadership experience. • Prior training, coaching, or curriculum development experience preferred. • Knowledge of default servicing regulations, investor guidelines, and timelines. • Strong presentation and facilitation skills for virtual and in-person audiences. • Strong organization, attention to detail, and documentation standards. • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, third-party software applications, and learning management systems preferred/required as specified. • Ability to translate complex processes into clear, structured training content. • Analytical ability to identify error and performance-gap trends. • Excellent verbal and written communication skills. • Ability to work in a fast-paced, metrics-driven environment. • Commitment to company values. • Ability to travel 5–10%. • Mobility in an office and classroom training setting; ability to operate standard office equipment and keyboards. • Ability to work Monday–Friday during the business week; occasional nights or weekends may be necessary. • Ability to learn tasks, remember processes, maintain focus, complete work independently, and make timely decisions.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Pleasant work environment • Competitive compensation • Excellent benefits package