Customer Service Representative

Job not on LinkedIn

🕒 July 1

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gulfstream Park

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1939

🎲 Gambling

⚽ Sports

🏨 Hospitality

Gambling • Sports • Hospitality

Gulfstream Park is a Thoroughbred horse racing track and entertainment complex in Hallandale, Florida. It operates live racing (including marquee events such as the Pegasus World Cup and the G1 Florida Derby), on-site casino gaming open year-round, wagering services (including the 1/ST Bet platform), dining, shopping, and event/hospitality offerings with hotel partnerships and suites for private and corporate events.

📋 Description

• Answer telephone call inquiries and promote the organization’s products and services in English and Spanish • Research and resolve customer concerns and complaints to ensure retention and satisfaction • Answer a large variety of customer calls with timeliness and accuracy • Identify and assess customer needs to provide accurate solutions • Escalate issues to supervisors as required and appropriate • Provide accurate, valid, and complete information using the right tools • Meet personal and team accuracy, call targets, and call-handling quotas • Follow communication guidelines and policies • Utilize internal documentation and leadership team members for solutions • Act as a customer advocate • Recommend process and product improvements and provide feedback • Participate in team meetings, coaching sessions, one-on-ones, and other meetings • Perform other duties as assigned

🎯 Requirements

• High School diploma or equivalent education • Minimum of one (1) year of customer service experience • Experience in Microsoft Office Suite preferred • Ability to ensure compliance with company policies and applicable federal and state regulations • Ability to maintain confidential information and knowledge of confidential matters • Maintains professional integrity at all times • Ability to work on a team and as an individual contributor • Individual must be open to learn about and understand ‘niche’ industry • Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills • Ability to change course easily – knows when to be patient and when to push while working in the “gray” • Self-starter, self-motivator, detail-oriented, highly organized • Must be personable and approachable, demonstrate professionalism and active listening skills at all times • Must be able to work effectively and efficiently in a fast-paced environment including stressful situations • Expert prioritization skills • Motivated to excel, competitive in nature and does not confuse “efforts” with “results” • Demonstrates and maintains flexibility and adapts to changes within industry and company • Ability to work hours that vary, including holidays and weekends based on business needs • Spanish language skills preferred • Preferred: Knowledgeable in technology • Preferred: Knowledgeable in horse-racing

🏖️ Benefits

• 30 Day Waiting Period • Competitive bonus opportunity • Benefits