Field Engineer

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Gunnebo Entrance Control

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔐 Security

🚗 Transport

Security • Transport • Infrastructure

Gunnebo Entrance Control is a global leader in entrance control systems that are secure, reliable, fast, and intuitive, supported by specialized maintenance services. The company offers a wide range of products, including speed gates, airport gates, metro gates, turnstiles, bi-parting gates, and full-panel gates. These solutions are designed for various sectors such as commercial spaces, offices, transportation (including airports and metros), critical infrastructures, data centers, public services, petrochemical facilities, prisons, defense, government, leisure, education, healthcare, and pharmaceutical industries. Their advanced access control systems are trusted globally, enhancing both security and user experience. Gunnebo is committed to sustainability and offers solutions tailored to specific environments and requirements, ensuring compliance and effectiveness.

📋 Description

• Provide Sales Engineering support for new opportunities throughout the Sales life cycle • Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service • Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications • Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum • Backup and assist the service team and other engineers to ensure most effective delivery of service provision • Follow customer procedures to ensure efficient job closure • Provide regular and professional communication with the call desk and management team • Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems • Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers • Travel to other sites in US. • Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate • Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas • As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling • A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.

🎯 Requirements

• Experience working independently as a service/installation technician • Demonstrable experience of working with turnstiles and electrical installs • Ability to work with contractors and end-users to provide product and installation support • Knowledge of low and high voltage circuitry • Knowledge of electronic security systems / access control systems • Knowledge and practical experience with the internet and networking • Able to read and understand electrical wiring diagrams • Good mechanical knowledge • Willingness to train on varying new products • Effective time management skills with the ability to handle changing priorities and work well under pressure • Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary • Excellent customer service skills • Excellent communication skills able to listen to and empathize with customers and present a positive image of the company • Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done • Excellent documentation and organizational skills • Good knowledge of Excel, Word and Outlook packages • Must possess a valid driver’s license and have a clean driving record • Must be willing to travel to clients for installs