Benefits Care Advocate

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gusto

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Gusto is a comprehensive platform that provides payroll, benefits, and human resources solutions for businesses. It simplifies the complexities of payroll by offering automated deductions, direct deposits, tax filing, and compliance with various regulations. Gusto also integrates with other business tools and offers a range of employee benefits including health insurance, 401(k) plans, and more. The platform supports HR functions such as time and attendance tracking, hiring and onboarding, talent management, and performance reviews. Gusto caters to small and medium-sized businesses, including those that manage remote and global teams. It offers specialized solutions for accountants and provides APIs for developers to build payroll functionalities into their platforms. Gusto aims to help businesses run payroll efficiently, manage their teams, and ensure compliance with ease.

📋 Description

• Own customer inquiries from start to finish and keep customers updated throughout resolution • Primarily handle live inbound phone support, with flexibility to work on email and chat channels based on business needs • Meet quality and productivity standards for superior customer service and performance progression • Collaborate with other advocates and teams across the company to influence product development • Provide exemplary customer service using a “search first” approach and internal resources • Expand critical-thinking skills and benefits knowledge to resolve increasingly complex inquiries • Stay current on new products and features and communicate updates clearly to customers • Guide customers to solutions and advocate internally to influence product decisions and roadmap • Work additional weekend overtime and during PTO blackout periods during annual December–March volume spikes

🎯 Requirements

• Minimum 2+ years of experience within the call center, technology, retail, or hospitality space • At least 1 year of experience in a customer-facing benefits role with a Broker, Carrier, or Benefits provider • Highly preferred: 2 years of experience in the Benefit space • Comfortable working with multiple and new technologies in a digital-first environment • Experience or comfort with Salesforce, Slack, Confluence, and NICE Workstation • Ability to navigate multiple digital systems and use customer data to inform decisions • Strong critical thinking and problem-solving skills • Ability to manage stress effectively in a dynamic environment • Reliable attendance • Ethical approach to customer service • Exceptional written and verbal communication skills • Ability to explain technical concepts to a wide range of audiences • Full-time 40-hour/week schedule availability • Flexibility for additional weekend overtime and paid-time-off blackout periods from December through March

🏖️ Benefits

• Competitive base pay • Benefits • Equity (RSUs) • Ongoing learning, development, and performance reflection • Competitive compensation packages with emphasis on equity-based compensation • Reasonable accommodations for qualified individuals with disabilities and disabled veterans