Care Advocate

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, District of Columbia, +24 more states – Remote

🌵 Arizona – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Maven Clinic

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Maven Clinic is a pioneering telehealth provider dedicated to women's and family health. The company offers comprehensive support through various life stages, such as fertility, maternity, parenting, and menopause. Maven Clinic combines clinical expertise with an intuitive virtual care model to deliver improved health outcomes and lower costs for families around the world. With a focus on personalized care, it connects members to on-demand specialists to address their clinical, emotional, and financial needs seamlessly.

📋 Description

• Prioritize tasks and manage a schedule of high-volume introductory video appointments with members • Promptly answer member questions, assist with product-related needs, and provide personalized recommendations • Deliver an exceptional member experience and appropriately escalate concerns or questions • Navigate members’ healthcare networks to ensure access to care and investigate available resources and support • Coordinate with team members to facilitate timely access to care, provide follow-up, and close the loop with members • Provide education and resources related to members’ program needs • Collaborate with cross-functional partners across Care Delivery, Customer Support, Provider, and Product teams • Execute tasks supporting an optimal member experience and take ownership of outstanding items • Participate in cross-functional projects and collaborate with other departments • Identify referral needs and collaborate with Maven providers • Anticipate and address members’ social determinants of health needs

🎯 Requirements

• Background in allied health, human services, or healthcare • 1–2+ years of direct patient care experience or digital health • Problem-solving skills, including working in a remote/startup environment • Ability to remain flexible with changes and maintain a growth mindset • Ability to communicate empathetically with patients in writing and verbally • Experience achieving KPIs relevant to engagement, satisfaction, and productivity • Proficiency navigating new technologies and systems as part of a remote team • Experience in family planning and maternal-child health areas is preferred, not required • Comfort with Google Suite, CRM platforms, EHRs, and Zendesk is preferred, not required • Certification or licensure in a healthcare-related field is preferred, not required • Active work authorization in the US

🏖️ Benefits

• Equity • Employer-covered health, dental, and insurance plan options • Access to the full Maven platform and specialists, including mental health, reproductive health, family planning, and pediatrics care • Whole-self care through wellness partnerships • Hybrid work, in office meals, and work together days • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) • Annual professional development stipend • Access to a personal career coach through Maven for Mavens • 401K matching for US-based employees, with immediate vesting