Support Specialist, Tech – Seasonal

🔥 9 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Function as a single point of contact for all technical support for internal and/or external customers across the enterprise • Serve as liaison between customers, Technology Services functional areas, management, support groups, and business units • Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents • Own customer requests or concerns through end-to-end resolution • Monitor requests, communicate with customers, and deliver solutions with a sense of urgency • Provide technical support via phone, email, and chat • Interpret customer needs and identify possible resolutions • Remote control desktops to resolve technical issues • Follow established procedures to handle inquiries and resolve concerns • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions • Document and track customer contacts • Adapt to changes in user demands, work environment, processes, or requirements • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • 1 year minimum related work experience • Technical working knowledge of supported product or products • Troubleshooting skills • Ability to communicate via phone, email, and chat • Ability to use software solutions and computer systems to document and track customer contacts • Ability to follow incident handling, escalation, quality measurement procedures, and work instructions

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning

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