Healthcare Customer Service, Insurance Knowledge

Job not on LinkedIn

🔥 56 minutes ago

🌽 Illinois, New Jersey, +3 more states – Remote

🌽 Illinois – Remote 🏖️ New Jersey – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hollis Cobb Associates

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1977

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Hollis Cobb Associates is a revenue cycle management and healthcare services company that partners with hospitals and healthcare providers to optimize billing, collections, and patient access processes. They combine hands-on services—front-end patient access, pre-authorization support, accounts receivable management, denials resolution, and bad-debt collections—with software products (fae for financial assistance and passage for automated pre-authorization) to streamline workflows, reduce denials, and improve cash recovery. Hollis Cobb positions itself as a B2B provider using technology and experienced staff to increase efficiency and patient satisfaction for clients nationwide.

📋 Description

• Answer a high volume of inbound calls • Research and respond to billing questions and inquiries • Negotiate payments on patient account balances • Communicate hospital financial policies to patients • Identify patients who need financial assistance • Maintain a high level of customer service and professionalism • Work accounts assigned to Hollis Cobb in EHR work queues • Adhere to department and client production standards • Handle medical records accurately and confidentially in compliance with HIPAA, federal, state, and company requirements • Perform other duties as assigned by the manager

🎯 Requirements

• Working in a healthcare call center and/or hospital environment • Thorough understanding of health insurance • Proven interpersonal skills including empathy, patience, kindness, and respect when interacting with patients • Self-motivated; critical thinker • Strong organizational, written, and communication skills • Ability to work from home while maintaining a professional atmosphere • Ability to read and interpret an EOB • Working knowledge of HIPAA • Knowledge of Medicare and Medicaid • Knowledge of other contract payers (HMO, PPO) • Advanced computer and typing skills using Microsoft Word and Excel • High school diploma or equivalent - required • 2+ years of healthcare customer service, healthcare collections, billing, and healthcare insurance experience - required • Epic - required • CPAR, CHAA, and CFC Certifications - preferred • Ability to work on a computer for the scheduled shift • Ability to use a standard or computer soft telephone • Ability to type on a standard keyboard • Ability to read and comprehend information from a computer terminal and/or written resources • Ability to utilize multiple screens and systems simultaneously • Must be on camera 100% of the time during the scheduled shift

🏖️ Benefits

• Equal Opportunity Employer • Webcam provided • Work from home office environment • Temperature-controlled office environment

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