Customer Service Associate

Job not on LinkedIn

🔥 5 hours ago

🌵 Arizona, California, +11 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kotis Design

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Kotis Design is a comprehensive swag management platform that helps brands create, manage, and distribute custom merchandise. With capabilities such as warehousing, fulfillment, and eCommerce solutions, Kotis Design streamlines the process of producing high-quality branded products. The platform offers various services, including swag stores, event gear management, and sustainable sourcing, ensuring that brands can engage their audiences effectively while maintaining a focus on sustainability.

📋 Description

• Develop strong client relationships through quick, detailed and concise communication across email, phone, and live chat • Collect relevant information from new Kotis clients and transfer it to the correct department • Collaborate with the Account Management team on administrative projects • Communicate accurate order status information via telephone and written communication • Independently solve problems when challenges or concerns arise • Prioritize client requests, including order returns and order placement • Maintain a high-volume CRM database of leads, client interactions, and follow-ups • Support the sales support team through cross-training on different support functions • Provide prompt, professional customer service to make clients’ lives easier

🎯 Requirements

• Outstanding customer service record • Excellent attention to detail and time management skills • Ability to work independently and take ownership of responsibilities • 2+ year of administrative or customer service experience preferred • Strong PC skills and experience working with Microsoft Outlook • Exemplary written and oral communication skills • Positive attitude and pro-activity are crucial • Minimum 55 wpm typing speed • Ability to speak, read, and write in English • Ability to work 8:30am-5pm PST • Candidates must be located in Arizona, California, Colorado, Illinois, Iowa, Kentucky, Michigan, North Carolina, Ohio, Oregon, Texas, Utah, or Washington • Must be currently authorized to work in the US without restriction

🏖️ Benefits

• Fully remote work arrangement • Full-time employment

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