Virtual Tax Specialist – Seasonal

🔥 52 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Tax

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Answer clients’ tax-related questions primarily through chat and approved digital support tools • Help clients navigate H&R Block’s online tax preparation tools • Provide clear, supportive guidance to help clients complete tax returns confidently • Research federal and state tax laws to provide accurate, up-to-date information • Use proprietary tools and resources to deliver client support • Collaborate with teammates to share insights, solve problems, and improve the client experience • Escalate complex tax situations to advanced support teams when appropriate • Manage multiple conversations, systems, and knowledge resources in a fast-paced virtual environment • Embrace new challenges and opportunities as they arise

🎯 Requirements

• Demonstrated tax knowledge through tax preparation experience, tax education, or tax support experience • Customer service experience in a professional environment • Successful completion of required H&R Block Tax Knowledge Assessments • A quiet, dedicated workspace and a reliable internet connection • Ability to work from an approved secure remote work location that meets company security and privacy requirements • Excellent written and verbal communication skills • Strong attention to detail and passion for accuracy • Strong research and problem-solving skills • Comfort navigating multiple applications and technology tools simultaneously • Ability to work independently in a virtual environment while remaining highly engaged with the team • Experience preparing individual income tax returns preferred • Experience supporting customers in a contact center, chat support, or digital service environment preferred • Experience working in a retail tax office, tax firm, financial services organization, or tax-related support role preferred • Enrolled Agent (EA), CPA, attorney, AFSP participant, or other tax credentials preferred

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Training and real-world tax scenarios • Potential opportunities to pursue future tax-focused roles within H&R Block • Remote seasonal opportunity from an approved secure workspace

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