Associate Relations Advisor

🔥 3 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $62.8k - $94.2k / year

⏰ Full Time

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Serve as the primary point of contact for associate relations and ethics concerns • Counsel associates and leaders, mediate and resolve disputes, and conduct investigations and audits • Make recommendations for appropriate actions and resolutions • Respond to concerns via telephone, chat, or email • Provide guidance and coaching regarding employment and work-related issues • Determine eligibility for associate, tax student, or candidate accommodations and engage in the ADA interactive process • Research and investigate complex associate relations concerns while managing a high case volume • Document associate relations issues in the case management system • Ensure HR activities comply with company values, policies, and regulatory guidelines • Partner with Associate Relations and People Resource Center leadership, People & Culture Business Partners, company leadership, and other business partners on escalated issues • Provide training, guidance, and feedback for seasonal associates • Foster positive interactions to help resolve concerns • Conduct associate relations or operations projects and present findings as needed

🎯 Requirements

• Bachelor's degree in a related field or equivalent through a combination of education and related work experience • Conflict resolution skills • Knowledge of federal, state, and local employment laws • 5 or more years of Human Resources experience • 5 years minimum related work experience • Effective oral, written, and interpersonal communication skills • Bi-lingual skills preferred • Ability to investigate associate complaints and recommend resolutions • Ability to manage a high case volume in a fast-paced work environment • Ability to determine accommodation eligibility and engage in the ADA interactive process • Limited travel

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Potential incentive compensation or short-term incentive plans