Client Services Representative, Social Media – Seasonal

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

💕 Social Media Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Provide escalation support to internal and external clients through phone, email, mail, and chat • Monitor multiple regional areas for incoming client issues and inquiries • Respond to incoming client issues and inquiries within the department’s service level agreement (SLA) • Conduct detailed research and analysis on client concerns using multiple software applications • Document client interactions, research, analysis, and resolutions in the CRM system • Serve as a liaison between tax office associates, management, and other business units • Assist internal vendors in responding to incoming client issues within the department’s SLA • Provide support and feedback on department policies, processes, and guidelines • Exercise independent decision-making to resolve client concerns, including determining whether gift certificates should be issued

🎯 Requirements

• High school diploma or equivalent • Ability to communicate clearly and maintain composure using effective customer service techniques with clients who may be under stress • Awareness of H&R Block brand and values • Crisis management abilities and technical proficiency • Emotional intelligence, problem-solving skills, and adaptability • General knowledge of computer navigation and troubleshooting software or networking connectivity issues • Prior experience with Microsoft Office tools • Minimum 1–2 years of experience working in a Social Media Customer Care / Social Media Customer Recovery role, including platforms such as TikTok, Instagram, Facebook, Twitter, and YouTube • Minimum 1 year of experience in a customer service or financial services position, preferably in a large phone center • Must have an outlet for connecting a laptop and monitors • Must have a secure, suitable area in the residence for phone calls or chats • Must have a smartphone and be willing to install an RSA token for two-factor authentication and Microsoft Teams • Must have a wired internet connection, not Wi-Fi, with minimum upload and download speeds of 15 Mbps; internet speed test required

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Incentive compensation or short-term incentive plans may provide additional earnings for successful candidates