Project Manager – Engagement and Communications

🔥 1 minute ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $62.8k - $94.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 0%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Manage project plans for engagement programs, leadership meetings, advisory councils, and support networks • Coordinate engagement activities with field leaders, business partners, and cross-functional teams • Lead support and escalation routines to resolve questions and improve the associate experience • Facilitate feedback discussions to uncover barriers, readiness concerns, and improvement opportunities • Develop agendas, facilitator guides, talking points, surveys, and follow-up materials for engagement events • Capture and analyze field feedback, best practices, and emerging trends to inform business decisions • Track milestones, action items, risks, and follow-up activities across multiple projects and initiatives • Partner with Operations, Training, Communications, and Product teams to align messaging and readiness activities • Measure engagement effectiveness through participation trends, feedback insights, and adoption indicators • Document lessons learned and recommend improvements for future engagement efforts • Connect corporate initiatives with teams in tax offices • Lead engagement activities supporting implementation of business priorities and two-way dialogue with field leaders

🎯 Requirements

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • Minimum 3 years of experience in project or program management, communications planning, or similar related work • Ability to work effectively in a diverse work group • Ability to lead in a matrix environment and at a distance (virtually) • Ability to work effectively as a member of a team • Demonstrated decision-making, analytical, and problem-solving skills • Effective oral, written, and interpersonal communication skills • Demonstrated effectiveness presenting complex information to multiple organizational levels • Strong facilitation and presentation skills • Proficiency with Microsoft Office software and product planning tools • Familiarity with project management methodologies • Track record of establishing priorities and deadlines • Preferred: experience in a consulting environment • Preferred: familiarity with compliance, regulatory, Sarbanes-Oxley Act (SOX), and governance issues • Preferred: PMP certification or equivalent, or completed work toward PMP certification or equivalent • Preferred: some tax or financial background

🏖️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Continuous learning • Support for life both in and outside of work • Potential participation in incentive compensation or short-term incentive plans