Senior Marketing Workflow Manager – Lifecycle and Corporate Communications

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $89.8k - $134.7k / year

⏰ Full Time

🟠 Senior

🗣️ Communications

👻 Ghost score 0%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Manage incoming requests across lifecycle, CRM, and corporate communications • Validate request completeness and alignment with approved campaigns, initiatives, or always-on programs • Maintain the deployment calendar, including send windows, audience and segmentation requests, and data pull deadlines • Deconflict timing and contact frequency across business units • Maintain the work queue and priority order • Flag late, conflicting, or duplicate requests • Facilitate tradeoff discussions with GTM Strategy, Marketing Program Managers, and function leadership • Track work through build, audience selection, content assembly, proofing, approval, and deployment • Manage recurring always-on programs alongside campaign work • Coordinate short-turn corporate communications against executive, legal, and external timing requirements • Monitor timelines and escalate risks to scheduled sends • Track capacity and utilization across lifecycle, CRM, and communications resources, including agency and vendor effort • Provide visibility into bandwidth for resourcing and sequencing decisions • Communicate timelines, expectations, and status to requesters and leadership • Identify recurring calendar conflicts and process gaps and recommend improvements

🎯 Requirements

• Bachelor's degree in Marketing, Business, Communications, Project Management, or a related field, or equivalent work experience • 5+ years of experience in workflow management, traffic management, project management, marketing operations, or a related field • Experience managing a recurring deployment or publishing calendar with fixed send dates and approval gates • Experience managing intake, prioritization, and throughput for a marketing, creative, or media function • Ability to build and hold timelines with multiple dependencies and fixed deadlines • Experience using a work management or workflow platform such as Workfront, Wrike, Asana, or Jira • Ability to facilitate tradeoffs, renegotiate scope, and drive alignment without direct authority • Experience tracking team capacity and utilization and translating it into resourcing recommendations • Strong attention to detail and comfort managing a high volume of concurrent work • Clear verbal and written communication with stakeholders at every level • Ability to identify risks and blockers early and escalate with a recommended path forward • Comfort operating in a fast-paced environment with seasonal peaks in demand • Preferred: Experience supporting email, SMS, push, or in-product messaging programs • Preferred: Experience supporting corporate, executive, or internal communications • Preferred: Experience working within a Marketing Operations, Program Management Office, or centralized workflow function • Preferred: Experience in Workfront, including request queues, templates, and reporting • Preferred: Experience supporting the transition of work from agency partners to in-house teams

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Incentive compensation or short-term incentive plans may provide additional earnings