Training Developer

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Logo of H&R Block

H&R Block

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Partner with business leaders and subject matter experts to translate business needs into effective learning solutions • Conduct training needs assessments and job/task analyses to identify skill gaps and opportunities • Define clear, measurable learning objectives aligned to business goals and learner needs • Select and apply appropriate instructional strategies and delivery methods (e.g., virtual, in-person, self-paced) • Design and develop training programs and performance support materials using adult learning principles • Create engaging learning content for both synchronous and asynchronous delivery • Develop and maintain reusable templates and learning assets to support consistency and scalability • Facilitate and deliver engaging, learner-centered training experiences (including train-the-trainer sessions) across virtual and in-person environments, adapting to audience needs and delivering high-quality solutions within defined timelines • Evaluate training effectiveness using assessments, learner feedback, and performance data, and recommend improvements • Analyze results and share insights with business partners using standard reporting tools • Participate in team and operational meetings to stay aligned with business priorities and upcoming initiatives

🎯 Requirements

• Bachelor’s degree in a related field, or equivalent combination of education and experience • Minimum of 3 years of experience in training, instructional design, or learning and development • Demonstrated experience designing, developing, and delivering training programs • Strong understanding of adult learning principles and instructional design methodologies • Experience conducting needs assessments and translating business needs into effective learning solutions • Ability to manage multiple projects and competing priorities in a fast-paced, high-volume environment with tight timelines • Strong analytical skills, with the ability to interpret data and apply insights to improve learning outcomes • Effective facilitation, presentation, and communication skills • Ability to work effectively (and build relationships) with associates at all levels of the organization • Ability to quickly learn, adapt to, and apply new tools and technologies • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)

🏖️ Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage • Can participate in the H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Automatically enrolled in Business Travel Accident Insurance • Associate Tax Prep benefit

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