Amazon Connect Developer

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies. • Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect. • Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services. • Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems. • Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms. • Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations. • Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation. • Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.

🎯 Requirements

• 6+ years of experience in contact center technology, engineering, or operations roles. • 4+ years of hands-on experience with Amazon Connect, including contact flow design, routing strategies, IVR configuration, and contact center integrations. • Strong experience designing and building Amazon Connect contact flows using AWS Lambda and DynamoDB. • Expertise in call routing design, including routing profiles, queues, callbacks, emergency messaging, dynamic business hours, and holiday routing. • Practical experience with AWS services commonly used with Amazon Connect, including Lambda, DynamoDB, S3, and CloudWatch. • Strong programming experience in Python with AWS Lambda and API integrations. • Experience integrating Amazon Connect with CRMs, third-party applications, APIs, and backend systems. • Understanding of contact center and telephony fundamentals, including IVR design, call routing, VoIP concepts, and omnichannel customer engagement. • Familiarity with version control tools such as Git, GitHub, or TFS. • Experience with CI/CD and Infrastructure-as-Code tools such as Terraform, CloudFormation, or similar technologies. • Strong troubleshooting, debugging, analytical, and problem-solving skills. • Excellent communication and collaboration skills with technical and non-technical stakeholders. • Nice to have: AWS Cloud Practitioner or equivalent AWS certification. • Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco. • Familiarity with contact center reporting, analytics, workforce management (WFM), and performance monitoring tools. • Experience supporting enterprise-scale or regulated contact center environments. • Experience implementing portal widgets, chatbot integrations, email, SMS, and omnichannel customer service solutions. • Experience designing call flows and integrating contact center platforms with backend systems through APIs.

🏖️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.