Engagement Manager – Professional Services

🕒 April 24

🏢🏡 New York City – Hybrid

💵 $140k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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H1

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧬 Biotechnology

Healthcare Insurance • Artificial Intelligence • Biotechnology

H1 is a global healthcare intelligence company that connects life sciences, payors, providers, and patients to AI-enabled data analytics and groundbreaking research to advance medicine. It provides enterprise solutions like HCP Universe, Trial Landscape, and Precise, helping healthcare professionals to access accurate and comprehensive data for clinical trials, scientific research, and medical affairs. H1 empowers medical missions and humanitarian work through H1 Connect and enhances diversity and inclusion in clinical trials by providing insights to improve patient diversity and site performance. The company plays a key role in enabling access to healthcare information and evidence-based medicine globally.

📋 Description

• Own the full delivery lifecycle for a portfolio of customer services projects — scoping, project planning, execution, and cross-team collaboration • Serve as the primary customer-facing point of contact throughout each engagement, managing stakeholders at the director and VP level • Coordinate across Forward Deployed Engineers, Solutions Insights, and internal product and engineering teams to keep engagements on track • Anticipate and manage risks proactively; escalate appropriately without waiting for problems to surface on their own • Help create tracking and reporting on engagement health, milestones, and time-to-value metrics • Partner with Sales during the late stages of deals to ensure SOW accuracy and a clean handoff into delivery • Help define resource requirements for augmented staffing engagements within your accounts, partnering with the recruiting team on execution • Feed patterns and blockers to leadership to strengthen methodology, tooling, and playbooks over time • Build the kind of customer relationships that turn a successful implementation into an expansion conversation • Serve as a credible voice of the customer back into the product organization

🎯 Requirements

• 6–9 years of experience in professional services, implementation, consulting, or technical project management at a B2B SaaS or DaaS company • Demonstrated track record of managing complex, technical, multi-stakeholder software implementations end to end • Experience serving healthcare, pharma, or life sciences clients • Comfortable operating in technical environments — you don't need to write code, but you need to hold your own in a conversation with engineers and data teams • Familiarity with forward-deployed or embedded engineering models is a plus • Willingness to travel to customer sites and company offsites (~20–25%) • Based in or able to reliably commute to New York, NY for key team rhythms

🏖️ Benefits

• Full suite of health insurance options, in addition to generous paid time off • Pre-planned company-wide wellness holidays • Retirement options • Health & charitable donation stipends • Impactful Business Resource Groups • Flexible work hours & the opportunity to work from anywhere