Senior Engagement Manager

🕒 April 24

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Scrunch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $15M Series A on 2025-08

Artificial Intelligence • SaaS • B2B

Scrunch is a B2B SaaS company that helps brands monitor and optimize how AI agents and large language models (LLMs) see, crawl, and cite their websites. It provides monitoring, performance tracking, prompt analytics, and an Agent Experience Platform (AXP) to create AI-optimized site versions, plus enterprise features like SOC 2 compliance, role-based access control, and a data API for integrations. Scrunch is aimed at enterprises and agencies looking to improve visibility, citations, and conversions from AI-driven search and agents.

📋 Description

• Own the full engagement lifecycle—from pilot scoping through POC delivery, onboarding, platform activation, and executive business review. You drive engagements to clear outcomes: expansion, renewal, or a candid conversation about fit. • Present to C-suite and senior marketing leadership at enterprise brands. Translate AI search visibility data into business outcomes, field tough questions about methodology, and hold your own when the room pushes back. Kickoffs, mid-pilot check-ins, QBRs, and board-ready ROI readouts are all in your wheelhouse. • Drive onboarding and activation. A signed deal means nothing if the customer never gets to value. You’ll make sure the right stakeholders are trained, the platform is configured for their use case, and the team is actively using Scrunch. You’ll spot stalled activations and risk early and intervene before they become problems. • Build repeatable engagement frameworks, onboarding playbooks, milestone templates, and escalation paths. This function doesn’t have a playbook yet—you’re writing it. • Bridge pre-sales and post-sales. Work closely with Solutions Engineering, Account Executives, Customer Success, and Product. Feed insights from live engagements back into how we sell, build, and position the product. • Create supporting content when it counts—kickoff decks, executive summaries, QBR frameworks—but the emphasis is on execution, not production.

🎯 Requirements

• Have 7+ years in engagement management, professional services, solutions consulting, or customer onboarding at a SaaS or technology company. • Have run onboarding, pilots, POCs, or proof-of-value engagements end to end—you know how to scope them, staff them, and land them. • Have owned customer onboarding and driven platform activation and adoption within enterprise accounts. • Are comfortable presenting to CMOs, VPs, and C-suite stakeholders—and can hold the room. • Run tight engagements with clear milestones, owners, and escalation paths. A PMP isn’t required, but you bring strong project management instincts. • Think in systems, default to process, and instinctively design things that scale. • Are technically comfortable — you don't need to write code, but you understand how SaaS platforms are configured, how data flows, and how to have a credible conversation with a technical counterpart. • Are comfortable working in modern SaaS platforms, CRMs, and project tools — and can pick up new technical concepts quickly enough to go deep in a room full of marketers and engineers alike. • Have worked at a startup or in an environment where you had to define your own role and toolset.

🏖️ Benefits

• Equity in a fast-growing, category-defining company • Medical, dental, vision, and life & disability insurance • Paid parental leave when life's biggest moments happen • Home office stipend so your workspace doesn't suck • Phone and internet reimbursement • L&D budget for courses, conferences, and whatever makes you sharper • Flexible PTO — take what you need, we trust you • 401(k) • Team offsites and a crew that genuinely likes each other