Senior Specialist, Federal Renewals

🔥 11 minutes ago

🦌 Connecticut, Maine, +3 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $83k - $95k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 71 days.

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Hack The Box

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Hack The Box is a cutting-edge online platform that provides cybersecurity education and training through gamified experiences. It offers a wide range of services including hands-on labs, cybersecurity competitions, and industry-recognized certifications, catering to individuals, professional teams, schools, and enterprises. The platform is designed to help users develop and enhance their skills in offensive and defensive security, equipping them to tackle real-world cyber threats. Hack The Box is widely used for team assessments and skill benchmarking across various industries, and hosts engaging events such as capture-the-flag competitions to facilitate interactive learning.

📋 Description

• Own the renewal process for a portfolio of HTB Federal customers • Serve as the go-to point of contact for commercial matters regarding annual subscription renewals and contracts • Research customer contracts and purchasing history to generate timely renewal proposals • Guide customers through the renewal cycle • Track purchase orders and payments • Build relationships with budget holders, contracting departments/officers, distributors, and resellers • Understand and follow US government sales processes, budget allocation, preferred contract vehicles, and potential pitfalls • Engage customers to communicate HTB products and solutions, support business requirements, and overcome objections • Collaborate with Customer Success, Sales, Business Operations, Legal, Finance, and other internal stakeholders • Forecast and track account-based metrics, including renewal probability and on-time renewal • Update and use HubSpot and ChurnZero to manage renewal information, statuses, and reports • Develop deep expertise in Hack The Box products to drive positive renewals • Manage own schedule and improve renewals workflows

🎯 Requirements

• 4+ years experience with contract renewal/account management • Customer service or/and administration experience • Experience working within the US government • A deep understanding of the complexities of US government procurement and contracting is essential • Understanding of how to appropriately respond to RFQs and RFPs along with understanding specific guidelines for responses • Experience in negotiating complex, multi-year agreements • Strong process management, financial acumen, and strict compliance with policies • Ability to overcome customer objections • Self-starter, positive attitude, strong work ethic, attention to detail, comfortable working to deadlines • Ability to work with minimal supervision, with a proactive approach to completing assigned tasks • Strong interpersonal and problem-solving skills • Ability to communicate effectively with customers by email and verbally • Willingness to contribute new ideas for how to improve and make our renewals procedure more effective • Experience using Hubspot/ChurnZero would be considered a strong asset to the job

🏖️ Benefits

• Compensation: USD 83,000-95,000 + bonus • Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box) • 401K w/ employer match • Employer-paid Life and AD&D Insurance • Supplemental Life Insurance • Short-term and Long-term Disability • Healthcare and Dependent Care FSA • Paid paternity & maternity leave • 25 annual leave days • Home Office Allowance • Dedicated budget for training and professional development, participation in conferences • State-of-the-art equipment • Full access to the Hack The Box lab offerings • Fully remote work • Supportive and caring environment fostering growth, flexibility, and autonomy • Continuous learning and problem-solving opportunities • Global meet-ups

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