Senior Resident Engineer

🔥 0 minutes ago

🏄 California, Colorado – Remote

🏄 California – Remote ⛰️ Colorado – Remote

💵 $111k - $243k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

📋 Description

• Provide post-sales technical and operational support for HPE Network Products • Work daily with the customer remotely or at the customer’s location • Support network issues, ongoing certification, and testing efforts • Understand the customer’s organizational structure and network implementation and support processes • Conduct network information-gathering workshops and understand technical requirements for new network designs • Test new tools, features, functionality, patches, and fixes in laboratory and pre-production environments • Develop implementation and verification plans for live network deployments • Hold technology workshops to discuss equipment and network problems and provide case status updates • Support design and planning of Juniper MX, QFX, EX series, and associated solutions • Define best-practice policies for Juniper/HPE product applications • Collaborate with other Resident Engineers and share lessons learned to minimize upgrade and network-change risks • Develop secondary skills in other HPE product portfolio offerings • Communicate with internal JTAC, escalation, engineering teams, and the customer • Provide occasional on-call weekend support and work longer hours when required

🎯 Requirements

• Bachelor’s degree in engineering, computer science, or equivalent experience • 7 years’ experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments • Experience in a technology vendor or service provider environment • JNCIE/CCIE Service Provider or equivalent JUNOS CLI experience across MX, QFX, and EX series • Expert IP/routing experience with OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, and routing policy • Knowledge of routing protocol operation, migration, and scaling mechanisms • Experience with routing policies at BGP peering points • Knowledge of VPNs and tunneling technologies including MPLS, EVPN, L3VPN, and VPLS • Knowledge of Ethernet switching, 802.1Q, and QoS • Knowledge of Software-Defined Networking (SDN) • Ability to work independently and in a team environment • Strong customer interface and presentation skills • Ability to manage multiple projects and work calmly under pressure • Familiarity with management tools and network analyzers • Understanding of protocols surrounding IP service-provider networks • Understanding of BGP and route-reflector topologies • Ability to communicate effectively and technically with internal JTAC, escalation, and engineering teams • Ability to communicate effectively with the customer • Cloud architecture experience • Programming and scripting experience preferred, including Python, Ruby, shell, awk, and SLAX • Scripting skills in SLAX, Python, and Ansible • Database experience is a plus

🏖️ Benefits

• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing • Personal and professional development programs • Flexible work arrangements to manage work and personal needs • Unconditional inclusion and inclusive workplace • Relocation consideration for the right candidate • Travel requirements under 10% • Variable incentives may also be offered • Equal employment opportunity and accessibility accommodations