SSD Service Delivery Manager – SE & Gulf Coast

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $105.5k - $243k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

📋 Description

• Manage team responsible for providing on-site hardware, systems, sub-systems and/or other applications support for customers according to contractual service levels. • Overall responsibility for planning, recruiting, developing and utilizing Mission Critical support consultants, project managers, Mission Critical support specialists, and Mission Critical ASCs. • Plan, direct, and monitor high-end operational tactical activities of the team. • Set and drive team to meet business and operation targets. • Handle cross-functional and cross-sub-region escalations. • Maintain a strong relationship with customers and other functional managers.

🎯 Requirements

• Minimum Bachelor's degree or equivalent experience required. • Typically, 5 years of related experience in the computer customer support industry with proven managerial abilities. • Three years of on-site customer support, Mission Critical, systems experience desired. • 3-5 years of experience in people and process management.

🏖️ Benefits

• Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing. • Personal & Professional Development: specific programs catered to helping you reach career goals. • Unconditional Inclusion: flexible to manage work and personal needs.