Applications Technician – New England States

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🔥 0 minutes ago

🦞 Maine, New Hampshire, +2 more states – Remote

🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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HAIMER

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

HAIMER is a German industrial manufacturer of precision toolholding and workholding products for metalworking and machining. The company's website and product listings show a broad portfolio of toolholders (SK, BT, CAT, HSK, BT30/40/50, CAT40/50, etc. ), shrink-fit chucks, collet chucks, hydro expansion holders, adapters and related accessories, along with tooling accessories such as balancing and presetting systems (Haimer Microset). HAIMER serves industrial and manufacturing customers through product catalogs, an online shop and technical customer support, focusing on improving machining accuracy, tool life and process reliability.

📋 Description

• Provide technical support for the entire Haimer product line • Organize and conduct technical training seminars for sales staff and distributor networks • Coordinate the installation of Haimer products in the field • Deliver customer service, technical support, and sales assistance • Interact with global Haimer technical departments and customer service teams • Maintain service and customer information in the CRM system • Travel to customer locations for installations, training, and service of Haimer products • Respond to phone inquiries and provide technical support to customers and the sales team • Train and support customer sales representatives and distributors on new Haimer products • Assist with preparation and execution of trade shows and in-house demos • Troubleshoot, repair, and perform preventative maintenance at customer sites • Provide technical telephone support and remote assistance

🎯 Requirements

• Experience troubleshooting mechanical and electrical issues of machines • Proficient computer skills, including MS Office, CRM, and ERP systems • AutoCAD is a plus • Willingness to work flexible hours and travel overnight as needed • Willingness to travel throughout North America and internationally • Strong interpersonal and communication skills • Honest, dependable, and reliable • Critical thinking and on-the-go problem solving • Ability to work with minimal supervision • Strong desire for customer satisfaction • High level of professionalism, integrity, and punctuality

🏖️ Benefits

• Medical, Dental and Vision Coverage • Life Insurance • Long-term and Short-term Disability Insurance • Retirement Plan (401K) • Skill development and career growth • State-of-the-art facility • EEO employer