Community Care Coordinator

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Hanger, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1861

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

Consulting • Manufacturing • Healthcare

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

📋 Description

• Provide proactive patient support, customer service, patient advocacy, emotional support, and educational support to patients and families coping with limb loss and orthotic/prosthetic needs • Coordinate seamless care delivery for patients with amputations or limb difference under the direction of the ACM/CM or designee • Provide consultation, comfort, and guidance from initial referral through surgery, recovery, treatment, rehabilitation, and definitive device delivery • Contact new patients before or after initial consultation or AmpuShield fitting and enter them into Hanger Clinic’s patient management and tracking system • Support patients and families during the weeks before and after surgery with information, resources, advice, and counseling • Coordinate AMPOWER visits • Build and maintain referral relationships for Hanger Clinic • Assist with obtaining clinical documentation for insurance coverage • Maintain patient engagement through follow-up communications and appointments • Provide updates on surgeon follow-up visits, including wound descriptions, photos, care plans, and modifications • Complete hospital, skilled nursing facility, and rehabilitation facility visits as determined by the care team • Identify and follow up on referrals to ensure continuity of care and meet patient/family needs • Serve as a contact for patients, families, physicians, outside agencies, staff, and the general public regarding clinic services • Liaise between patients and clinic areas or ancillary services to coordinate pre-operative and post-operative planning, preparation, and care • Use clinical communication and tracking tools to maintain communication with patients and health professionals • Assist patients with upcoming visits and fittings, potentially requiring ABC Certified Orthotic Fitter credentialing • Work with Hanger personnel and office staff to manage day-to-day communication with patients, care team members, and referral partners • Interact with community healthcare providers to build relationships and foster opportunities to serve more patients

🎯 Requirements

• Minimum 2 years of experience in a patient care environment • BA/BS in a health-related field or equivalent work experience • Ability to be credentialed in major hospital systems • Experience providing high-level customer service in a fast-paced environment • Experience handling confidential data with discretion • Must have, or be eligible to obtain, a valid driver’s license and driving record within Hanger’s Motor Vehicle Safety Policy and Procedures • Strong interpersonal, oral, and written communication skills • Strong customer service skills • Empathetic, kind, and engaging personality • Non-revoked, valid passenger vehicle driver’s license • Excellent organizational skills • Understanding of insurance • Clinical background useful and may be added through training • Time management and ability to maintain a schedule • Preferred ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work, or like certification or equivalent experience • Experience with progressive responsibilities in healthcare facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles • Experience interfacing with physicians, nurses, physical therapists, occupational therapists, and clinical support personnel • Ability/willingness to work with handicapped individuals • SharePoint and Post-Acute CRM proficiency • Understanding of medical reimbursement and terminology • Understanding of Hanger Clinic front-office duties preferred • Ability to use a computer, Windows-based software, email, and necessary office equipment • Ability to act with integrity, honesty, transparency, and respect • Ability to foster collaboration and constructive dialogue • Ability to innovate and respond to change • Ability to focus on superior outcomes and calibrate work processes

🏖️ Benefits

• Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Flexible Work Schedules and Part-time Opportunities • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Relocation Assistance • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest