Long Term Care Coordinator – Float Team

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🔥 1 minute ago

🦌 Connecticut, New Jersey, +1 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $48.6k - $66k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Healthfirst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Healthfirst is a health insurance provider dedicated to helping New Yorkers access affordable health coverage for individuals and families. With over 30 years of experience, Healthfirst offers a range of plans including Medicaid managed care, Medicare Advantage, long-term care, and essential health plans. The company focuses on providing quality healthcare options, comprehensive benefits, and support to ensure members can maintain their health and well-being.

📋 Description

• Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connections to care managers, and screening assessments • Document calls contemporaneously and accurately in the designated PHI system • Manage an assigned caseload of members requiring short-term care coordination and health navigation • Work within the interdisciplinary care team to communicate member issues or needs promptly • Monitor member screening effectively to improve quality and cost outcomes • Perform outreach calls to confirm services are in place • Perform additional duties as assigned

🎯 Requirements

• Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Registered Medical Assistant (RMA), previous relevant medical training, or relevant work experience • High school diploma/GED • Work experience requiring effective verbal and written communication • Good grammar, spelling, and punctuation skills • Experience working in a fast-paced environment while handling multiple priorities simultaneously • Preferred: Associate’s Degree • Preferred: prior experience in a call center, care management, or healthcare environment • Preferred: familiarity with medical terminology, Medicaid, and Child Health Plus benefit products • Excellent telephone, organizational, and customer service skills • Organized and detail-oriented team player

🏖️ Benefits

• Medical, dental and vision coverage • Incentive and recognition programs • Life insurance • 401k contributions • Competitive compensation and benefits package