Intake Specialist – Outbound

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hanger, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1861

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

Consulting • Manufacturing • Healthcare

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

📋 Description

• Make outgoing calls to patients and schedule various appointment types for multiple locations • Communicate professionally with patients • Appropriately document and confirm requested appointments • Provide excellent customer service • Determine the most appropriate location, clinician, and appointment type needed for the patient • Manage incoming faxes from referral sources • Triage and route general inquiry calls • Contact patients for no-show/rescheduled appointments • Promote the values of Hanger • Talk directly with patients and their families to determine their needs, medical history, physical and mental state, and special requirements

🎯 Requirements

• High school education or equivalent • Minimum of 2 years of related experience • Minimum good fit for the job, as determined by a skills assessment; Hanger will administer the assessment as part of the selection process • Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions • Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues • Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols • Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems • Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding • Ability to use office equipment; such as, facsimile machine, calculator, and postage machine • General knowledge of state, federal and regional collection and reimbursement laws • Excellent organizational skills and able to manage multiple tasks in a fast paced environment • Must have an enthusiastic and positive attitude • Ability to work independently, exercise creativity, and be attentive to detail • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships • Keep the patient at the center of everything that you do, building lifelong trust • Foster open collaboration and constructive dialogue with everyone around you • Continuously innovate new solutions, influencing and responding to change • Focus on superior outcomes, and calibrate work processes for outstanding results

🏖️ Benefits

• Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest • Annual bonus: up to 5% of base pay depending on bonus criteria