Virtual Maintenance Technician

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HappyCo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🏠 Real Estate

💰 $52M Venture Round on 2022-01

SaaS • Real Estate

HappyCo is a technology company specializing in property management solutions tailored for multifamily properties. It offers software that optimizes operations such as maintenance, leasing management, and asset management, integrating artificial intelligence to enhance efficiency and resident satisfaction. HappyCo aims to centralize and standardize property operations, providing tools for real-time updates, expense tracking, and service requests. The company focuses on enhancing the living experience for residents and improving productivity for property managers.

📋 Description

• Provide residents of multifamily, single-family, and student housing with an exceptional level of service in every interaction • Use Happy Force software to review, triage, and respond to incoming maintenance tickets • Coach residents through basic maintenance fixes via SMS and written messaging, following Happy Force standard operating procedures • Collect relevant information from residents to support on-site teams when escalation is required • Communicate day-to-day with property teams regarding operations, updates, and escalations • Guide residents through mitigation steps for maintenance issues to help prevent property damage • Participate in feedback sessions related to product use and process improvements • Maintain flexibility and willingness to work different shifts as needed

🎯 Requirements

• Minimum of 5 years of on-site residential maintenance experience • Fluent written English language and grammar skills • Basic computer skills; experience with tools like Google Docs or a willingness to learn • Strong understanding of the relationship between residents, property management, and maintenance teams • Ability to accurately assess maintenance issue types and priority levels • Proven ability to troubleshoot and resolve basic maintenance issues efficiently • An upbeat, empathetic personality with a genuine desire to help others

🏖️ Benefits

• Paid vacation and sick time • Work-from-home stipend • Company-subsidized healthcare