
51 - 200 employees
Founded 2015
🛍️ eCommerce
📦 Logistics
🛒 Retail
eCommerce • Logistics • Retail
Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience.
🔥 1 hour ago
🇺🇸 United States – Remote
💵 $72k - $133.5k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🎡 Marketing
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51 - 200 employees
Founded 2015
🛍️ eCommerce
📦 Logistics
🛒 Retail
eCommerce • Logistics • Retail
Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience.
• Own sales enablement and partner with sales leadership to identify gaps in seller skills, knowledge, and tools • Set enablement priorities with sales leadership • Turn product capabilities and customer needs into sales stories, pitch decks, and talk tracks • Ensure sellers have the right materials at each deal stage and use them • Measure enablement effectiveness and improve programs • Gather customer and market insights through research, customer conversations, and sales feedback • Help develop and refine messaging and value propositions • Support go-to-market planning for new products and enhancements, focusing on sales readiness • Turn competitive research into positioning insights and recommendations • Stay close to the product roadmap so sellers are prepared before launches • Collaborate with Sales, Product, Customer Success, Operations, partner and events marketing, content marketing, and design • Report to the VP of Marketing • Write, build, and present marketing and sales enablement materials
• 4 to 6 years in B2B marketing, with at least 2 years in sales enablement or product marketing • Ability to turn customer needs and product capabilities into clear value propositions and sales stories • Experience with competitive intelligence and market research • Experience supporting go-to-market plans and product launches • Experience working closely with Product, Sales, and Customer Success teams • Strong project and stakeholder management skills • Clear and simple writing skills • Comfortable presenting to sales teams and on webinars • Comfort with tools like HubSpot or Salesforce, Google Slides or PowerPoint, and AI writing tools • Experience in ecommerce, retail tech, logistics, or SaaS sold to enterprise companies is nice to have • Must be authorized to work in the U.S. • Visa sponsorship is not offered
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