Senior Manager, China eCommerce Partnerships

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Happy Returns, a UPS Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛍️ eCommerce

🛒 Retail

eCommerce • Logistics • Retail

Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience.

📋 Description

• Lead the end-to-end relationship and operating model for our newest China based customer, while supporting broader cross-border eCommerce initiatives and business growth opportunities. • Act as the primary cross-functional program lead across marketing, business development, customer success, onboarding, operations, and product. • Build and maintain the operating playbook for this business, including relationship cadence, governance, escalation paths, communication flows, and internal accountability. • Partner directly with various partner roles (Leadership, Ops, day-to day etc.) based in China to drive alignment, resolve issues, and strengthen collaboration. • Identify and close process gaps across teams to improve execution, visibility, and customer outcomes. • Translate customer and partner needs into clear internal priorities and coordinate with product on roadmap alignment. • Develop scalable workflows and frameworks to support additional cross-border customers as the business grows. • Lead critical issue resolution and serve as the central point of coordination for escalations. • Ensure key stakeholders are informed, aligned, and moving against shared goals. • Support strategic planning and operational readiness for expansion within the China eCommerce ecosystem.

🎯 Requirements

• 5+ years of partner management, project management, customer success, business operations, or related cross-functional leadership experience • Fluency in both Mandarin and English, with the ability to work effectively in both languages in professional settings • Strong experience working in China eCommerce, cross-border commerce, or closely related digital marketplace environments • Proven ability to work directly with China-based partners, customers, or platform teams • Demonstrated success leading complex, cross-functional programs with multiple stakeholders • Strong executive communication, relationship management, and stakeholder alignment skills • Ability to create structure, define processes, and build scalable operating models in ambiguous environments • Strong judgment, ownership, and follow-through • Flexible schedule with the ability to support business needs across China and U.S. time zones as required • Ability to travel domestically and internationally, including periodic travel to China, based on business needs and partner requirements