Software Engineering Manager – Eng and Data Platforms

🕒 August 1

🇺🇸 United States – Remote

💵 $185k - $230k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Happy Returns, a UPS Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛍️ eCommerce

📦 Logistics

🛒 Retail

eCommerce • Logistics • Retail

Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience.

📋 Description

• Lead the Platform Team responsible for shared services, reporting, data workflows, and tooling supporting the broader engineering organization • Oversee day-to-day operations of the engineering team • Coach, mentor, and develop engineers through expectations, feedback, performance conversations, and career planning • Define and maintain the Platform Team’s product vision and roadmap • Align priorities with business impact, stakeholder needs, technical health, risk, dependencies, and ROI • Identify project opportunities from stakeholder pain points, operational gaps, technical debt, platform limitations, and company priorities • Translate business, stakeholder, and technical needs into scoped initiatives with technical leads and engineers • Establish ownership, timelines, milestones, and follow-through for commitments • Communicate progress, risks, blockers, and timeline changes • Maintain OKRs, roadmap updates, dashboards, project documentation, postmortems, and status updates • Promote clean code, testing, observability, incident response, postmortems, and toil reduction

🎯 Requirements

• Outstanding written and verbal communication skills • Experience managing, coaching, or leading technical teams • Demonstrated ability to define direction, create clarity, and drive execution in ambiguous environments • Strong product and strategic judgment, including the ability to identify project ideas, define outcomes, evaluate tradeoffs, and prioritize work • Demonstrated ability to collaborate with stakeholders to understand business needs and ensure engineering work delivers meaningful impact • Experience working with data reporting, analytics, or business intelligence systems • Strong delivery ownership, including the ability to establish timelines, manage dependencies, communicate risk, and hold teams accountable to commitments • Experience leading a platform, infrastructure, data, tooling, internal systems, or shared-services team • Experience owning roadmap strategy or product direction for an internal platform or technical product • Experience working where Engineering owns discovery, prioritization, and roadmap definition without a dedicated Product Manager • Candidates must be authorized to work in the U.S. • Visa sponsorship is not offered