Software Engineering Manager – Eng and Data Platforms

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Happy Returns, a UPS Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛍️ eCommerce

📦 Logistics

🛒 Retail

eCommerce • Logistics • Retail

Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience.

📋 Description

• Oversee the day-to-day operations of an engineering team. • Coach, mentor, and develop engineers through clear expectations, regular feedback, performance conversations, and career growth planning. • Define and maintain the Platform Team’s product vision and roadmap, ensuring priorities are aligned with business impact, stakeholder needs, technical health, risk, dependencies, and ROI. • Proactively identify project opportunities by understanding stakeholder pain points, operational gaps, technical debt, platform limitations, and company priorities. • Translate ambiguous business, stakeholder, or technical needs into scoped, actionable initiatives in partnership with technical leads and engineers. • Establish clear ownership, timelines, milestones, and follow-through for team commitments, while communicating progress, risks, blockers, and timeline changes early. • Maintain useful operating artifacts, including OKRs, roadmap updates, dashboards, project documentation, postmortems, and status updates. • Promote strong engineering practices around clean code, testing, observability, incident response, postmortems, and reduction of toil.

🎯 Requirements

• Outstanding written and verbal communication skills. • Experience managing, coaching, or leading technical teams. • Demonstrated ability to define direction, create clarity, and drive execution in ambiguous environments. • Strong product and strategic judgment, including the ability to identify project ideas, define outcomes, evaluate tradeoffs, and prioritize work. • Demonstrated ability to collaborate with stakeholders to understand business needs and ensure engineering work delivers meaningful impact. • Experience working with data reporting, analytics, or business intelligence systems. • Strong delivery ownership, including the ability to establish timelines, manage dependencies, communicate risk, and hold teams accountable to commitments. • Bonus points if you have: • Experience leading a platform, infrastructure, data, tooling, internal systems, or shared-services team. • Experience owning roadmap strategy or product direction for an internal platform or technical product. • Experience working in an environment where Engineering owns discovery, prioritization, and roadmap definition without a dedicated Product Manager.