Head of Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HappyRobot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $44M Series B - HappyRobot on 2025-09

Artificial Intelligence • SaaS • Enterprise

HappyRobot is an enterprise AI operating system and platform that builds and deploys agentic AI "workers" to perform complex, real-world operational workflows. The platform offers agent tooling (voice AI, workflow logic), governance and evaluation (audits, adversarial agents, benchmarks), context capture and integrations, and human-facing interfaces so agents learn from doing work and improve over time. HappyRobot is positioned for large enterprises across operations-heavy verticals (logistics, utilities, airlines, finance, insurance, manufacturing, retail, telecom), emphasizes security and compliance (SOC 2, GDPR, HIPAA, EU AI Act, NIST CSF), and markets measurable outcomes such as autonomous execution and cost reduction.

📋 Description

• Own the Customer Success function and targets for gross retention, net revenue retention, expansion, and customer health • Serve as executive sponsor for the largest enterprise accounts and build relationships with operators, VPs, and C-level stakeholders • Hire, onboard, coach, and develop Customer Success Managers • Define career paths and performance standards • Build the Customer Success operating model, including account segmentation, coverage models, health scoring, renewal forecasting, and escalation processes • Create scalable playbooks for onboarding, adoption, business reviews, risk management, and expansion • Partner with Sales to identify and close expansion opportunities and own the renewal motion • Work with Forward Deployed Engineers and Deployment Strategists on implementation-to-success handoffs • Represent customer feedback and usage patterns to Product and Engineering • Define and report Customer Success metrics and present performance, risks, and strategy to the executive team and board • Select and implement CRM, health scoring, and customer analytics tools

🎯 Requirements

• 10 or more years in Customer Success, Account Management, or a similar customer-facing function at a B2B SaaS or technology company • 3 or more years leading and scaling a team • Proven track record of owning retention, net revenue retention, and expansion targets for enterprise customers • Experience building a Customer Success function from an early stage, including hiring, process design, and tooling • Strong executive presence and ability to communicate with operators and C-level stakeholders • Ability to read usage and performance metrics, build narratives around them, and drive decisions from them • Comfort discussing integrations, APIs, workflows, and AI concepts with customers and engineers • Ability to thrive in ambiguity at a fast-growing startup • Hands-on logistics, freight, or supply chain experience is preferred • Experience with AI, automation, or voice products is nice to have • Familiarity with TMS, WMS, or CRM systems is nice to have • Spanish, Portuguese, or another language is nice to have • Prior experience at an early-stage or high-growth startup is nice to have • Mandatory submission of a 1-minute video response to the application question

🏖️ Benefits

• Comprehensive healthcare, dental, and vision coverage • Equity in a high-growth startup • Ownership and autonomy of projects • Encouragement to ship projects • Opportunity to join a world-class team of engineers and builders