Client Success Consultant

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fragomen

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1951

⚖️ Legal

💼 Consulting

📋 Compliance

Legal • Consulting • Compliance

Fragomen is a global firm of immigration attorneys, solicitors, and consultants that provides immigration and mobility services to employers and individuals worldwide. The firm publishes research and insights (including worldwide immigration trends reports and regional overviews), issues immigration alerts, hosts events and webinars, and operates a Center for Strategy and Applied Insights to develop policy and compliance guidance. Fragomen also engages in technology and strategic partnerships (for example, a joint venture on digital identity solutions) to support immigration compliance, workforce mobility, and related advisory services.

📋 Description

• Support Client Success Supervisors in managing a portfolio of standard and premium clients • Assist with client implementations, onboarding activities, and ongoing account management tasks • Serve as a secondary point of contact for client inquiries and operational matters • Coordinate internal resources and follow up on client requests to ensure timely resolution • Monitor client health, identify risks, and support client satisfaction and retention initiatives • Gather and document client requirements and business needs • Translate requirements into procedures, support workflows, and operational instructions • Maintain client-specific documentation, policies, playbooks, and service guides • Support communication between clients and Technology, Legal, Product, and Management teams • Assist with E-Verify compliance management, notifications, and client communications • Track compliance-related activities and escalate issues as appropriate • Prepare meeting agendas, materials, minutes, and action-item follow-up • Assist with QBRs, MCRs, ABRs, and other client reporting • Participate in User Acceptance Testing, validate enhancements, and document testing results • Maintain client-facing and internal user guides, training materials, and knowledge base content • Support adoption of new processes, products, and features

🎯 Requirements

• Bachelor’s degree, Associate’s degree or professional certification preferred • Ideally 4-5 years experience within the I-9 space • Strong knowledge of I-9 procedural requirements and client processes • Superior client service mindset, attention to detail and desire to achieve a high level of productivity • Experience using Microsoft’s suite, ServiceNow, GSuite, etc. • Ability to multi-task in a fast-paced environment with competing demands • Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes • Ability to contribute to positive work environment, effectively collaborate and promote teamwork • Successful completion of the Firm’s pre-employment screening process • Legal authorization to work in the offered position’s location

🏖️ Benefits

• 22 PTO days + Federal holidays • Medical, Dental, and Vision plans + FSA & HSA Plans • 401K plan, with company matching • Training, development, and long-term growth opportunities