Senior Customer Success Manager

🔥 4 minutes ago

⛰️ Colorado, Florida, +6 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $100k - $115k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Own relationships with some of PAR’s largest and most strategic enterprise restaurant customers • Serve as the strategic partner for a portfolio of large enterprise restaurant customers across the customer lifecycle • Build account plans around customer goals, priorities, and blockers • Mobilize the right teams across PAR to make progress • Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance • Track customer health, adoption, and usage to identify opportunities and address risk before renewal issues • Navigate complex customer challenges with Support, Professional Services, Product, and Engineering • Identify expansion opportunities across locations, modules, and products with Sales and Account Management • Own renewal forecasting, account health, and stakeholder mapping • Become a trusted expert in PAR’s POS and back-office solutions and the restaurant operations they support • Bring customer feedback back into PAR to help improve the broader organization • Partner with Sales, Support, Professional Services, Product, and Engineering

🎯 Requirements

• 4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software • Experience in restaurant technology strongly preferred; relevant retail or hospitality technology backgrounds also considered • Track record of owning complex, strategic enterprise relationships with multiple stakeholders • Experience building relationships with executive-level customers and leading meaningful business reviews • Ability to understand customer goals and translate them into strategic account plans that drive value, retention, and growth • Technical fluency to discuss restaurant technology, POS, payments, and/or back-office environments • Strong ownership, problem-solving, communication, and cross-functional collaboration skills • Comfort operating in an evolving environment where the path forward is not always perfectly defined • Legally authorized to work in the U.S. or Canada

🏖️ Benefits

• Bonus offered • Equal employment opportunities • Reasonable accommodations for individuals with disabilities